The Drexel at Oakley Apartments

anne c 

on BBB

2 years ago

600/month for 'valet garbage' bags that should be taken down the hall by maintenance and put into garbage shoots is not just a ridiculous fee but causes ants so folks complain about that, my entire apartment shakes every time there's a train, and serious unhealthy leaks from ceiling aren't considered a big deal (no hotel voucher when after a week there's no resolution in sight, and likely a month of plastic tarps to live around in a 600 square foot apt. 

anne c 

on BBB

2 years ago

600/month for 'valet garbage' bags that should be taken down the hall by maintenance and put into garbage shoots is not just a ridiculous fee but causes ants so folks complain about that, my entire apartment shakes every time there's a train, and serious unhealthy leaks from ceiling aren't considered a big deal (no hotel voucher when after a week there's no resolution in sight, and likely a month of plastic tarps to live around in a 600 square foot apt. 

Jonathan B 

on BBB

2 years ago

I currently have a restraining order against the other tenant I am residing with WHICH is grounds for breaking a lease without penalty. The Connor Group would rather make another $900/month than keep me safe. That's how much my life is worth? A measly $900? When confronted about how unethical it is to be trapped in a lease while fleeing the premises for domestic violence, the property manager Kim W******** told me she is not interested in my drama, and I need to take this up with the police. I have taken this up with the pol... read more

Jonathan B 

on BBB

2 years ago

I currently have a restraining order against the other tenant I am residing with WHICH is grounds for breaking a lease without penalty. The Connor Group would rather make another $900/month than keep me safe. That's how much my life is worth? A measly $900? When confronted about how unethical it is to be trapped in a lease while fleeing the premises for domestic violence, the property manager Kim W******** told me she is not interested in my drama, and I need to take this up with the police. I have taken this up with the pol... read more

Stephen B 

on BBB

2 years ago

I moved out of my apartment on June 10th. I waited for them to send my deposit and an invoice of the deductions. I called after their legally allowed 45 days had elapsed. I had to email and call 5 separate times, including twice in the same day, until the property manager there relented and emailed me the invoice. Even though they were outside of the allowed period, they had deducted exactly the amount of my deposit, including fees for dusting my blinds and other cleanup that should have fallen under normal wear and tear. 

Stephen B 

on BBB

2 years ago

I moved out of my apartment on June 10th. I waited for them to send my deposit and an invoice of the deductions. I called after their legally allowed 45 days had elapsed. I had to email and call 5 separate times, including twice in the same day, until the property manager there relented and emailed me the invoice. Even though they were outside of the allowed period, they had deducted exactly the amount of my deposit, including fees for dusting my blinds and other cleanup that should have fallen under normal wear and tear. 

Kelsie S 

on BBB

2 years ago

I have had a rat issue they failed to handle properly. Dead rats eventually rotting in the walls causing odors. The ** in my unit always leaked eventually flooding my apartment multiple times. The water damage caused discoloration and baseboards to detatch from the walls. Their attempt at fixing this issue was caulking and repainting the baseboards. The unit now has mold. They are not compliant in terminating my lease due to these uninhabitable living conditions. They charge outrageous prices and promise a "luxury" apartment... read more

Alan T 

on BBB

2 years ago

The Connor Group is not living up to the lease agreement. You cannot get anyone to response to emails. Their staff doesn't know any information. Everything is handled at corporate office. A one star rating is to much for them, but I can't give a ZERO. 

Alan T 

on BBB

2 years ago

The Connor Group is not living up to the lease agreement. You cannot get anyone to response to emails. Their staff doesn't know any information. Everything is handled at corporate office. A one star rating is to much for them, but I can't give a ZERO.