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The Brown Palace Hotel and Spa, Autograph Collection
- Hotels
- Denver, CO
About this business
Location details
321 17th St, Denver, CO, 80202, United States
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Disgustingly filthy, moldy, smelled like pee & rot. Nice lobby bUt DIRTY suites. I don’t ask for much from hotels I don’t need 5 star service but all I ask is for cleanliness. And this suite was worse than a raggedy motel off a highway. The good reviews are from a 6mon-1 yr ago Idk what happen during these past couple months but that was the the most terrible hotel room I’ve ever stepped foot in. The mold in there can’t be cleaned, they need throw out the furniture, rip out the carpet, strip the walls
Business response:
Dear Emilee, Please accept our apologies for the housekeeping issues in your room. Corrective action has already been taken in the appropriate departments to ensure that this does not happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope you will choose us again so we can provide you with a more satisfactory stay. Oksana Dolfi General Manager
RecommendedWonderful resort. Relaxing plus great pools, Cabana bar and eateries. Close to Sanibel Island. Gorgeous sunsets. Our 1 bedroom suite was awesome.
RecommendedGreat time and great memories to celebrate with — with Lourdes F. Mills and 3 others.
Business response:
Dear Vanz, Thank you for recommending us to future guests. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. It was our pleasure hosting you, and we look forward to welcoming you all back for another seamlessly crafted experience. Best Regards, Dominic Priola Guest Experience Specialist
RecommendedAwesome staff! Great Time
RecommendedIt’s a nice hotel but just needs to be updated
RecommendedAbsolutely love! Ben at the front desk is amazing!
RecommendedGreat weekend getaway!! Beautiful area!! Very clean place!!
RecommendedOur stay at Orlando World Center Marriott was so amazing. With all this COVID going on we still had fun. Everything is there and it is close to all the adventure parks. When I say you really don’t have to leave everything is there. And all the employees was so nice. Our stay was nice and we will be booking again. My grandson even said before we left he had a good time.
Business response:
Thank you for the appreciation, Wanda! We are thrilled you enjoyed your time with us as much as we enjoyed hosting you.
RecommendedNice hotel in a great location. Cost was very reasonable.
Frequently asked questions about The Brown Palace Hotel and Spa, Autograph Collection
How is The Brown Palace Hotel and Spa, Autograph Collection rated?
The Brown Palace Hotel and Spa, Autograph Collection has a 4.6 star rating with 1,266 reviews.
When is The Brown Palace Hotel and Spa, Autograph Collection open?
The Brown Palace Hotel and Spa, Autograph Collection is open now. It is open 24/7.
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