The Bluffs at Mountain Park

Tonisha T 

on BBB

6 years ago

I live at one of their Illinois locations since they've taken over and what I've dealt with today is beyond grating. I caught someone roaming on the property going through stuff that I just threw away. I figured, there's got to be some sort of policy against this or something management could do to help. I called the call center number was rudely told to call the police. I went to residential management office and was also rudely told to call the police which . No inquiry about what the man looked like or even how to follow ... read more

Shirley H 

on BBB

6 years ago

Trinity properties is a scam, they took money out of a banking account I did not authorize them to take, then charged me for late charges and nsf fees. I changed my bank info on the web site, which i gave them proof, but they did not care, even though, I had not missed one payment and was not late. So Tenant are not worth anything to them, only money. Leslie is a terrible manager of the property, garbage thrown everywhere, my roof has caved in twice, dog feces everywhere, central air went out for months in the summer. Like I... read more

Ifrah R 

on BBB

6 years ago

This has been the worst property management I have yet to deal with. I have been mistreated and disrespected by property manager Missy Reynolds. It has been difficult to get in contact with regional managers in Minnesota or ways to even contact one. This company has been fraudulent and frustrating. Please get back to me right away! 

Sharon R 

on BBB

6 years ago

This management company is a complete abomination. Arrive 2801 in Alexandria Virginia scoff at the laws governing Warranty of Habitability, leaving the tenants without heat, hot water, water at all, functioning toilets and appliances, safety and security, and a healthy living environment. 

Julie E 

on BBB

6 years ago

Rooms with mold in them, meal plan charged to me that I can not use, promises made are not kept. Parking used up by non-resident students. I would never, ever, let my children stay there. The Social Chico is the worst place to rent with. 

Veshood 

on BBB

6 years ago

Previous management company was better. More attentive to residents and local management. This group barely seems to care.... 

A. J. 

on BBB

6 years ago

My experience as a tenant of The Modern Apartment Homes has been absolutely horrible. Let me go ahead and list the reasons why... 1. Inconsistent hot water and heat during the winter months. We'd get notices an hour before they were going to shut the water off. I couldn't even take a consistently hot shower for months, let alone think about taking a bath. 2. Roaches. Although my roommate and I are clean people and kept our apartment neat, we unfortunately got infested with roaches, and were advised wrong by the leasing offic... read more

Amanda 

on BBB

6 years ago

I signed my lease with the assistant property manager in mid-September, at the time the assistant property manager had claimed my account was good to go, my background screening was approved and deposit received. I proceeded to sign the lease for an April move-in. I added an additional roommate and the property manager claims he has lost my confidential information such as Social Security and require additional screening. I challenged how I was even able to sign a lease in the first place if they did not screen me. They then... read more

Calvin L 

on BBB

6 years ago

I moved into a beautiful apartment complex in San Antonio, and the Trinity became the management for the property. Beware...they are the worst to deal with. They do not even fix the building door