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The Bike Factory
- Automotive
- Adelaide, SA
About this business
Location details
174 Gouger St, Adelaide, SA, 5000, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Zero stars if l could. 5 weeks to get an answer on a part Debbie couldn't do it. Too hard. Continual mixed responses and just gave up. Do yourself a favour, go elsewhere. Management? Get Dennie gone.
Went with my brother to get a part for his Ducatti. I went to wait outside for him because couldn't get up step in my wheelchair. Then all of a sudden Debbie (I'm guessing the owner) brings out a bike ramp they use so I could get inside out of the heat. Might seem like a small gesture to some but to me it was so bloody awesome and rare. She was able to help my brother find part he was looking for and also offered us a cold drink. Had a great conversation. Really welcoming. Some great bikes in there aswell. Thank you Debbie y... read more
I would give zero stars if I could. Called to get a quote on a service for my Aprilia - whomever answered the phone straight off quoted TWO THOUSAND dollars HIGHER than any other bike shop in Adelaide without even asking the details of my bike. I mentioned this fact and she snapped back at me "go with it then". Bloody rude, con artists. Avoid avoid avoid. Zero customer service skills. Update - Debbie contacted me after searching for me on Facebook. Was rude AGAIN! Debbie, you couldn't just not match the other quotes by FOUR ... read more
Debbie is an absolute legend, took the time to personally answer my emails and followed up on information I was asking for. This put her memory to the test as the business I needed to contact was a third party and not associated with the Bike Factory at all, as soon as she remembered the name of the business she called me and gave me the contact information. A lot of businesses today would’ve fobbed me off and left me to do my own research, would definitely recommend the Bike Factory, thanks again Debbie.
Frequently asked questions about The Bike Factory
How is The Bike Factory rated?
The Bike Factory has a 3.9 star rating with 41 reviews.
When is The Bike Factory open?
The Bike Factory is open now. It will close at 5:00 p.m.
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