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The Appliance Connection
- Appliances
- Gilbert, AZ
About this business
This company offers appliance sales, service and parts.
Location details
8490 S Power Rd, Gilbert, AZ, 85297, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Fast service – We bought a F/P dishwasher less then a year ago and it started leaking water on the floor. Of course this was the weekend so I waited until monday to call.(meanwhile unplugged the washer) I called the number in our owners man. They gave me the number for Appliance Connection. I called and was surprised for them to say they could be out that afternoon. As it turned out there was a glass that was too high and it kept the top from sealing and caused the leak. The repairman was very nice, knew the machine very wel... read more
The Best in Customer Service – We have not had much luck with service companies since moving here to Arizona. Originally we were going to just replace the appliance. We were referred to The Appliance Connection from the manufacturer. So glad that we called! They were prompt in returning phone calls, actually were early for scheduled appointment (how often does that happen!), and friendly, fast, and efficient! Even received a follow up phone call the following week to make sure all was well! Cannot not recommend them more hig... read more
I am a license Realtor here in Arizona. As a real estate professional, I rely on certain service companies to accomplish repairs and maintance of resale and rental properties for my clients. I only refer service companies that I have the utmost confidence in and The Appliance Connection has been an asset to my business over the course of 10 years. They have been the best appliance repair company for me and my clients. I have heard horror stories from my colleagues about the hassles they have had to deal with from other appli... read more
Repair was great,. Very refreshing – My front load washer flooded our laundry room. Found Appliance Connection from Frigidaire's website. They came out found my pump leaking & replaced it same day. Repairman was very nice & knew right what was wrong. It is very refreshing to find an honest service company that doesn't overcharge for repairs. Strongly recommend The Appliance Connection.
Great Service – Our refrigerator quit working in the middle of the night. the next morning we put a request in thru an online service called Service Magic. They called right away & had a guy out that morning. Fixed us up and we did not lose much of our food. Very personable, rates were good & service was great. Would recommend this company. they saved us money.
Worst appliance service ever! – They were called out for a leaking ice maker. Adjusted it On the first time out, then the next time installed a new one that still leaks water. They are never on time and the third scheduled appointment I sat @ the house all day waiting for them or a call. Didn't happen and still hasn't !!! They screen all their calls and won't return them. Would not recommend them for ANYTHING. Call someone else. I paid them with a credit card and have had the company stop payment of their charges.
Business response:
We regret the inconvenience we caused this customer due to a scheduling mistake. This customer has been serviced and all problems fixed to thier satisfaction.
Used to be good. Very Poor in 2008 and 2009 – I've used this company for years. They've been very fair and friendly over the years (to me). In the past six months, they have gone completely downhill. Their rates went up considerably and they rarely show up, call or arrive when promised. If you have a choice of hiring this company or buying a completely new appliance, DO NOT CALL THE APPLIANCE CONNECTION IN GILBERT, AZ!!.
Business response:
AS A RESULT OF THE RECESSION, WE WERE FORCED TO LAY OFF MANY OF OUR OFFICE STAFF AND TECHNICIAN'S/ UNFORTUNATELY A FEW OF OUR CUSTOMERS DID NOT RECIEVE THE QUALITY SERVICE WE CUSTOMARILY OFFERED. AS THE NEW OFFICE MANAGER/OWNER, I WOULD LIKE TO EXTEND MY SINCERE APOLOGIES FOR THE INCONVENIENCE THIS MAY HAVE CAUSED. WE FEEL THAT WE HAVE MADE GREAT PROGRESS IN TAKING THE NECESSARY STEPS TO RESTORE OUR LEVEL OF QUALITY SERVICE TO OUR VALUED CUSTOMERS AND WOULD LIKE TO INVITE YOU TO TRY OUR SERVICE ONCE AGAIN. IN DOING SO, WE WI... read more
zero customer service – In 2002 my frigidare was new and had a warranty, needed repair and frigidare recommended appliance connection. the repair was made and I thought everything was fine. Five years later, and no warranty I have the same problem. I took the cover off the inside wall of my fridge and found they jammed a piece of plastic in a connector to wedge the wire harness and that was the repair job! Now my fridge is out of warranty and it needs a new wire harness and is going to cost as much as a new refridgerator. DO... read more
Appliance Connection has terrible customer service!!! – The experience I have had trying to get my refrigerator fixed by appliance connection has been awful. Almost 1.5 wks now and it is still not working. This is partly due to GE not having the part immed. available to fix the fridge, but the customer service on Appliance Connection's end has been terrible. I was told they would be by to fix my fridge on a Sat morning between 8 am -12 noon. At 12:45 they were still a no show and I later found out the part was not available.... read more
Frequently asked questions about The Appliance Connection
How is The Appliance Connection rated?
The Appliance Connection has a 2.8 star rating with 26 reviews.
When is The Appliance Connection open?
The Appliance Connection is closed now. It will open at 9:00 a.m.
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