The Appliance Connection

M M. 

on Citysearch

11 years ago

DO NOT EVEN BOTHER WITH THIS COMPANY!!!!!!!!!! Was given a time slot from 2-5 since that was the only availability. My mom was in town and it was her birthday. We stayed home because of the scheduled time slot. Was called and told that he would be here closer to 5:30-6 (after waiting till about 5pm). Was asked if we could schedule Saturday morning and told him we couldn't. He said that if the 5:30-6 time slot didn't work out, then we he would come out Monday morning. My whole family waited and waited on my mother's birthday ... read more

Not Getting Service 

on Citysearch

13 years ago

THE WORSE SERVICE COMPANY EVER! – This is a company that does not provide any service. After paying for a part and labor, it took them several months before installing the part. Five calls later and several missed appointments, they finally installed the part and assured me that they will come back out in three days to see if the appliance needed an "adjustment". Never showed up. After a few more calls, Ray did not even pick up or return calls. I finally called the company's phone number and asked for Ray (the owner). He act... read more

LLLLLL 

on Citysearch

13 years ago

DO NOT USE THE APPLIANCE CONNECTION – I called this so called "company" conserning my Samsung dryer, and set up an apointment for Friday. Friday came along and I recieved a call from the owner Ray. Ray told me that he had just checked my repair ticket and realized that they did not have access to the parts they needed. Ray told me that he contacted his sister company that could complete the repairs and that I should get a call from one of the other company reps as soon as I hung up. An hour later I called the company however... read more

Judy Bjornson 

on Citysearch

13 years ago

Wouldn't use this place – This place is very unreliable. I have made 4 appts. with them but they have only shown up for 1 and at that one they fixed the wrong thing so it didn't do any good and now they won't come back and fix the correct part. They screen their calls so you can't talk to anyone to find out what is going on. It really stinks that you sit home all day waiting for them to show up and they never do. I always call the day of the appt. to make sure that I am still on the schedule so I know that I have the right d... read more

xlieut 

on Citysearch

13 years ago

Prompt/Excellent Service – I had an issue with a just about out of warrantee gas range. They came out within the time frame they promised. The technician was extremely courteous. He fixed the problem and even showed me what to do if it re-occurs. I recommend them highly. 

TFR649 

on Citysearch

13 years ago

Terrific Service/ Quality Professionals – We have a Fisher Paykal washer and dryer and have had two problems with it. The first was a short in the panel and we called a company recommended on Fisher Paykal's website. It was an absolute nightmare which went on for two weeks. Finally I talked to the owner who promised he would come out and install the panel, which we ended up paying an additional $50.00 for overnight shipping. He was very apologetic and promised to refund the overnight shipping fee. Of course he never did. Rec... read more

dbm2011 

on Citysearch

13 years ago

Excellent experience – We had this company repair 3 of our appliances and they did a great job on each. They were flexible with our scheduling needs, were always on time, and I would certainly use them again if I needed. 

Ayu Ready 

on Citysearch

13 years ago

Worst Service Company Ever – Should really be zero stars. They never show up when they are supposed to. They don't return phone calls. And when they did finally show up, they left the dryer in worse condition than when they started. Avoid these people like the plague!!! 

bigjohn1968 

on Citysearch

13 years ago

Prompt & Knowledgeable Service – Ray was very prompt and went right to work diagnosing the situation with both the washer & dryer. It was an easy fix (and explanation) and he was on his way. Thanks!