The Alaska Club East

Charles J 

on BBB

2 months ago

Great amenities and gym, lots of hidden fees and prices the price of a membership is 177 per month. Plus a $219 pro membership on top of that. You, we'll have to pay for any amenities that you actually use. Such as the hydro spa, the pool parties, any parties and swim lessons or any other lessons. Overall not worth the price you have to pay. 

Rodney M 

on BBB

4 months ago

If you decide on a membership at Alaska Club, you should read the 9 page contract. If you do, you'll see the hidden charges. As a 70 year old on social security, I can't afford them. 

Emily D 

on BBB

a year ago

I applied at the Alaska club on a trial membership in September and missed the cut off date to cancel without the fee. I never once used the gym and was charged another month when I submitted my written notice of cancellation online. I was charged two months after I cancelled. The conversation I had on the phone did not give me the impression that I was still being charged for the month of October on top of the cancellation fee in November. I was told about the cancellation fee only. 

Oliver N 

on BBB

a year ago

Alaska Club membership sales person ( at least in my case) presented false information about access to swimming pool, free fitness coaching, the possibility to pause membership for the time while the member is out of state for vacation and the monthly payment rules. Then when I wanted to cancel my membership within the first month , ( due to practically no access to the pool no free coaching ) the accounting office refused it (unless I pay 400 some dollars) telling me what the salesperson told me ( front of other witness) do... read more

Brian W 

on BBB

a year ago

When I signed up at The Alaska Club at their Juneau location, I told the sales representative that I was only in town for the Summer.The representative offered to place me on a monthly charge plan. I declined the offer and I said that I wanted to make a payment that day and then in two weeks I would pay the remaining balance for the Summer season (May through September).The representative said, "Okay" and then he took my credit card into another room and he set me up on the monthly charge plan unbeknownst to me.After two wee... read more

Ashley W 

on BBB

3 years ago

Alaska Club (East *********) told me that I have one month trial for free and I can cancel membership during this period with no payment and fines. And we agreed to try. I signed up membership agreement July 2021. After a week I decided to cancel my membership because family issues. I even didn't have the membership card yet. I called them and they told me that we need to pay cancellation fee $700. I didn't believe my ears. It is SCAM!!! Don't support these scammers! They will steal your money! I will not leave it like this.... read more

Justin B. 

on BBB

3 years ago

There cancelation policy is garbage.. I signed up in Juneau. The staff was friendly as far as day to day gym operations are concerned... But when I signed up I planned on moving to fairbanks in 6 months where I would continue my membership. Things changed. And I moved elsewhere. Now after wasting my time trying to abide by there out dated cancelation policy, sending emails, making phone calls, sending supporting documentation. And after waiting for responses, only to receive little email response. And then calling and wastin... read more

Allison T 

on BBB

3 years ago

CON ARTISTS!!!! Us, like every other commenter, were signed up under a "60 day comfort guarantee" and paid a $30something fee, Feb 2021. So in May of **************************************** to cancel our membership with ***** B u r n e t t e (same guy who signed us up) and give them a check for $151 which were ***** membership dues. ******************* told us to our face we had no membership to cancel. Our 60 days was actually 90 days. We had no contract, no obligation. We only had to make official resignation in writing t... read more

Lucy E 

on BBB

3 years ago

The amenities are nice.The price is insane! We couldnt cancel our membership even after explaining how we couldnt afford it after my husband at the time lost his job. Horrible! And they have no shame Im continuing to take peoples money. Ill never be a customer again and tell everyone else not to either