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Texas Community Propane
- Propane
- Austin, TX
About this business
Texas Community Propane is located at 2579 Western Trails Blvd, Austin, TX. This location is in the Westgate neighborhood. This business specializes in Propane and has 9 review(s) with a star rating of 1.9.
Location details
2579 Western Trails Blvd, Austin, TX, 78745, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are new to the housing area we are in right now. This is our first winter using TCP (like we had a choice... not). Our January bill was $430! I kid you not. When I posted to our community website to see if that could possibly be true, they all agreed that their bills used to be the same until they went out and bought space heaters. SPACE HEATERS??!! I own a half a million dollar house, WHY on earth should I have to resort to space heaters? TCP is ridiculous. I'm glad they are being sued for price gouging. It would be grea... read more
1 star rating is too much, how bout negative 1 star?? – this company is the worst. gas price is way overpriced and the pay by phone system is ridiculous. why is there a monthly $10 account fee??? and why does it cost $4 dollars to make an online payment??? I don't use the heater much and my gas bill was $230 this month.... I would switch companies if they hadn't the monopoly out here....
Way Over Priced – Just like the other reviews, I agree that TCP is outrageously priced. I don't think we turned our heat on once in the last billing cycle yet our bill was still $150. Not sure how that is possible, but it's definitely a monopoly. Wish some lawyers would get involved and file a price-fixing suit.
Even a 1 star rating is too much – I have a small 1000 sq ft house, am almost never home and rarely use the heater or cook, and yet my most recent bill was an outrageous $150! If that's not insulting enough, there is no option to pay the ridiculous bill online, and to pay by phone there's an absurd $12 service fee! I looked into my options to change to another company, but Texas Community Propane is THE ONLY OPTION in my neighborhood. How is it possible in the land of antitrust laws that I have no choice in service? The next... read more
customer service is not bad, – Since I moved in my house early this year, I haven't had any trouble either on gas hook up, orientation, billing, or customer service. I do admit the orientation is a bit expensive, but it worths the money at least for me. As for the monthly account fee ($15), I think for a 24-hour no charge for show up to fix your gas leak, and maintain the pipe, this sounds reasonable. It is more like buying a gas leak warranty with no copay for service. I am not with the company, and I remain believing they ... read more
better than most – In the 3 years we have had service with TCP, I have never had a problem with service or billing that has not been immediately resolved with a phone call or email. We recently had a small leak discovered by a meter reader and within one hour they had contacted us, had a field representative out and the problem fixed. While we would have never known the difference, the customer service manager made sure we where aware and what what they where doing to rectify it. The honesty and the follow up we got in the f... read more
Very Helpful Staff and Exceptional Service – We had some issues when we moved in to our new house in trying to get our propane set up due to some negligence on the part of the previous owner. The customer service rep at Texas Comm Propane was great in making sure we got hooked up and service on line the next day. I appreciate the time they took to go over all the safety info with us as well on premise. There appear to be several negative comments about this provider, which i assume comes with the territory, but our experienc... read more
Gas company has monopoly. – First of all, its outrageous to pay a $250 dollar deposit for new accounts, plus an up front initiation fee of $95, totaling nearly $350 just to establish gas service to your home. There should be more than one Gas service to choose from so there's not a monopoly over the neighborhoods that are forced to use this company. Particularly if your home has a gas furnace. Professional bills in legal size envelopes would be better than post cards. There is no on-line method for making payments. If you ma... read more
TERRIBLE COMPANY – Texas Community Propane is one of the WORST companies I have ever come in contact with. They leave you on hold for extremely long wait times, have an incompetent rude staff, and charge $350.00 for a deposit along with a $95.00 set-up fee, not to mention their ridiculous "meet and great" schedule that you MUST attend during normal families working hours. This is ridiculous and because they service housing additions that CAN'T choose for themselves who they use, they basically monopolize the market and make ... read more
Frequently asked questions about Texas Community Propane
How is Texas Community Propane rated?
Texas Community Propane has a 1.3 star rating with 63 reviews.
When is Texas Community Propane open?
Texas Community Propane is closed now. It will open tomorrow at 9:00 a.m.
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