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Ten Pines At Summerwood
- Apartments
- Houston, TX
About this business
Location details
14700 Woodson Park Dr, Houston, TX, 77044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Great Maintenance! The Maintenance Supervisor is the most awesome maintenance technician I have ever had. I was about to move out due to previous maintenance issues but his professionalism and love for residents, convinced me to stay.
Business response:
Thank you so much for your kind words! We’re thrilled to hear that our Maintenance Supervisor made such a positive impact on your experience. His professionalism and dedication to our residents truly make a difference, and we’re so glad he was able to help. We appreciate you choosing to stay with us and look forward to continuing to provide you with excellent service!
Great apartments. Great staff very understanding and helpful. Nice Spacious Apartments.
Business response:
Hi Jay, thank you so much for this five-star review of Ten Pines at Summerwood! We hope you will remain a happy member of our community for years to come.
Noisy Neighbors I have complained about our noisy neighbors who make noises, cursing, yelling, slamming doors after midnight every night and nothing has been done. I will not be renewing with them!!!
Loved Living At Ten Pines I rarely live at an apartment property for more than a one year lease term. However, I loved Ten Pines at Summerwood and stayed for 5 years! I love the layout of the apartments and it helps that they are fairly new. I never had any major problems there. I felt very safe and my neighbors were always nice. My only problem was having to email an outside company to obtain a daily visitor pass for my guests. One of the reasons I was able to stay so long was due to the Assistant Manager, Janessia! She was... read more
Overall good experience. I lived here for a year back from 2014-2015. The community itself is beautiful, from the apartments themselves, to the office and the pool area. I had two dogs and always enjoyed walking them around the complex. The front office staff were pretty great, especially when we moved in. The move-in process was cheap and painless and they were very accommodating to my large breed dogs, both of which were over 100lbs. Yes, the apartments are on the pricey side, but that is attributable to the area. I think ... read more
Exceptional customer service Exceptional customer service I moved here about three months ago I will say this is some of the best management and maintenance that I’ve seen. If you have a problem Janessia works quickly to resolve it and always greets you with a smile and by your name. in the years I’ve lived in this area I’ve never had management know your name they ask your apartment number and look you up so this is very refreshing . Property is always clean and peaceful. Maintance responds to your work orders very quickly ... read more
Horrible. Look elsewhere. I don't even know where to begin. For starters, the walls are extremely thin! You can hear every single step your neighbor takes, if your upstairs neighbor slams any door, it sounds as if it's one of your doors. You can hear them get intimate with each other. You can hear their conversations, everything! The last good thing I had to say about these apartments was how great management and the maintenance staff treated their tenants but that has officially gone to the trash. I put in a simple request ... read more
Poor customer service I've lived here for two years and it was fine. Tonight however my key broke inside the lock and the after hours maintenance refused to help me get into my apartment even though the voicemail stated they assist with lock outs. To make matters worse I have a pet inside. Now I have no choice but to wait for a locksmith and pay a good amount of money. This is another change to add to a growing list where they failed to notify residents. Another was discontinuing accepting UPS packages and also that they don... read more
Bad Move !!! I was advised by the maintenance staff that the water at the complex is bad !!! This was after I put in a request for foul smelling water coming from my bathroom sink ??
Business response:
Dear Resident: I apologize for the miscommunication you received, please speak to our office staff on how to alleviate your water issue. We look forward to speaking with you soon! THANK YOU, Your Management Team
Frequently asked questions about Ten Pines At Summerwood
How is Ten Pines At Summerwood rated?
Ten Pines At Summerwood has a 4.1 star rating with 189 reviews.
When is Ten Pines At Summerwood open?
Ten Pines At Summerwood is closed now. It will open at 9:00 a.m.
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