Tafel Motors Mercedes-benz

Steve M. 

on Insider Pages

14 years ago

You'll regret going to Tafel for service I've had my car to Tafel for service many times because it's the only Mercedes dealership in Louisville. Each time I've taken it there, I've regretted it. On three separate occasions, my car has emerged from service at Tafel with the exact same problems it had when I took it there, and after spending thousands of dollars each time. They charge a lot of money to diagnose a problem, and more than once they have misdiagnosed the problem. I had to have another mechanic tell Tafel what the... read more

Lisa A. 

on Insider Pages

14 years ago

I highly recommend Tafel I just purchased my third car from Tafel. The Sales and Service staff has been incredible. I have serviced each of my Mercedes at tafel and I have always had a great experience. The previous luxury car dealership I used was terrible, so maybe I just have a greater appreciation for what they do at Tafel. I have recommened Tafel to a number of friends who have purchased there and none of them have experienced any issues. 

Kris R. 

on Insider Pages

14 years ago

Great dealership We have bought all of our cars at Tafel for years. I really appreciate the safety of the Mercedes brand and am glad that both my children now have Mercedes as well - from Tafel. The service department is very friendly. Yes, a Mercedes is perhaps a bit higher in price so it is good to have a Mercedes dealer who treats you well. 

John S. 

on Insider Pages

14 years ago

One word. AWFUL Steer clear of this place! They randomly close their service/parts department before the hours posted without warning. They promise/guarantee that parts will be here x and then x comes along two, three, four times and the parts aren't there. Take your high price vehicle out of town and get REAL service at a REAL Benz dealer. Customer service here is horrible as well. Half the time they won't answer the phone in the service department and the operator will insist you call back later. So much for a 55k car. 

Bella B. 

on Insider Pages

14 years ago

Tafel Motors is HORRIBLE! It started when I purchased the vehicle in October of 2008. I purchased it as a pre-owned Certified vehicle. The vehicle only had one previous owner, and all the services were done at Tafel. Few days after my purchase I noticed my Easy Entry was not working properly along with Electronic trunk closer, sound was not coming out of speakers, yet the radio would be on. These issues would not all happen at the same time, however, there was no pattern to them either. I brought my vehicle in numerous times... read more

Allison S. 

on Insider Pages

14 years ago

Tafel Motors Exceeds My Expectations What do you think about Tafel Motors? Tafel Motors always exceeds my expectations with their talented and friendly staff. I am always treated fairly and enjoy my time with the staff.