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Tafel Motors Mercedes-benz
- Automotive
- Louisville, KY
About this business
Location details
4156 Shelbyville Rd, Louisville, KY, 40207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A WOW experience First time in for service. Very professional service advisor who greeted me with a hand shake and a smile. The advisor was sincere, walked me the lounge area while I waited for the shuttle service and offered me drinks and a snack. Shuttle ride was quick and easy. Got a call 3 hours later with a report on my car. They found a nail in my tire and fixed it at no charge to me. WOW. Arrived back at the store 1 hour early and my car was ready to go. Washed and ready early. A great service experience! I will be re... read more
A rare find! Second time in for service on my C. I though the first time in they would make that special effort and after that i would see the 'real thing'. WRONG. Another great service visit. Went in for scheduled maintenance and the advisor took me to their web site and printed a discount coupon for my service. That was a first! Everything went as planned and ready when I expected it. Use their shuttle service. They even have some cool old dudes driving. Take a look; I saw in their web site that hey had a coupon with a pri... read more
Tafel Motors Exceeds My Expectations What do you think about Tafel Motors? Tafel Motors always exceeds my expectations with their talented and friendly staff. I am always treated fairly and enjoy my time with the staff. Allison
Stay Away!!! Don't Care.. Stay away from this dealership. Worst experience. Bought a 55K vehicle and sales and finance staff does not return calls or emails. I was not properly informed about warranty and now I cannot buy warranty on 2012 ML 350. They care about you until you sign contract, after that you are screwed. Stay away from them. The management does not care either. I tried contacting manager, no one returned call
ms b Loved my salesman Kareem....Bought a 2012 GLK in February, got in the car three weeks ago and didn't have air conditioning. It was 100 that day, took it to Tafel they tell me that something has punctured the condenser and since it is an outside force it would not be covered under the warranty. After 15 emails back and forth, I again specifically asked for breakdown of labor/parts on the quote that I was given. His response was "I think we have developed "trust issues" in our relationship" and you need to take your car s... read more
A rare find! Second time in for service on my C. I though the first time in they would make that special effort and after that i would see the 'real thing'. WRONG. Another great service visit. Went in for scheduled maintenance and the advisor took me to their web site and printed a discount coupon for my service. That was a first! Everything went as planned and ready when I expected it. Use their shuttle service. They even have some cool old dudes driving. Take a look; I saw in their web site that hey had a coupon with a pri... read more
A WOW experience First time in for service. Very professional service advisor who greeted me with a hand shake and a smile. The advisor was sincere, walked me the lounge area while I waited for the shuttle service and offered me drinks and a snack. Shuttle ride was quick and easy. Got a call 3 hours later with a report on my car. They found a nail in my tire and fixed it at no charge to me. WOW. Arrived back at the store 1 hour early and my car was ready to go. Washed and ready early. A great service experience! I will be re... read more
The Absolute Worst of the Worst Unfortunately I've had similar experiences to what has been described in other reviews of Taffel. Do yourself a favor and go somewhere else. They have so much service business they really don't care when your car gets fixed or even if it gets fixed properly. I even wrote the owner of the dealership a letter describing my terrible customer experiences and examples of their poor repair work, but never even received an acknowledgement.They fix the same problem over and over again instead of findi... read more
snowball05 I found my Benz on Autotrader.com and I contacted Patrick Williams at Tafel Motors. From the 1st word "Hello", I knew he wanted to sell me a car. He sent me a personal video of the car and emailed me the complete background information including the carfax, service records and previous owner information. After I talked to the previous owner, I was ready to buy my new Benz, He even picked me up at the airport. I highly recommend Patrick Williams and the entire staff at Tafel.
Frequently asked questions about Tafel Motors Mercedes-benz
How is Tafel Motors Mercedes-benz rated?
Tafel Motors Mercedes-benz has a 3.1 star rating with 27 reviews.
When is Tafel Motors Mercedes-benz open?
Tafel Motors Mercedes-benz is closed now. It will open at 9:00 a.m.
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