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Tafel Motors Mercedes-benz
- Automotive
- Louisville, KY
About this business
Location details
4156 Shelbyville Rd, Louisville, KY, 40207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great dealership We have bought all of our cars at Tafel for years. I really appreciate the safety of the Mercedes brand and am glad that both my children now have Mercedes as well - from Tafel. The service department is very friendly. Yes, a Mercedes is perhaps a bit higher in price so it is good to have a Mercedes dealer who treats you well.
I highly recommend Tafel I just purchased my third car from Tafel. The Sales and Service staff has been incredible. I have serviced each of my Mercedes at tafel and I have always had a great experience. The previous luxury car dealership I used was terrible, so maybe I just have a greater appreciation for what they do at Tafel. I have recommened Tafel to a number of friends who have purchased there and none of them have experienced any issues.
The Absolute Worst of the Worst Unfortunately I've had similar experiences to what has been described in other reviews of Taffel. Do yourself a favor and go somewhere else. They have so much service business they really don't care when your car gets fixed or even if it gets fixed properly. I even wrote the owner of the dealership a letter describing my terrible customer experiences and examples of their poor repair work, but never even received an acknowledgement.They fix the same problem over and over again instead of findi... read more
You'll regret going to Tafel for service I've had my car to Tafel for service many times because it's the only Mercedes dealership in Louisville. Each time I've taken it there, I've regretted it. On three separate occasions, my car has emerged from service at Tafel with the exact same problems it had when I took it there, and after spending thousands of dollars each time. They charge a lot of money to diagnose a problem, and more than once they have misdiagnosed the problem. I had to have another mechanic tell Tafel what the... read more
Stay Away!!! Don't Care.. Stay away from this dealership. Worst experience. Bought a 55K vehicle and sales and finance staff does not return calls or emails. I was not properly informed about warranty and now I cannot buy warranty on 2012 ML 350. They care about you until you sign contract, after that you are screwed. Stay away from them. The management does not care either. I tried contacting manager, no one returned call
Tafel Motors is HORRIBLE! It started when I purchased the vehicle in October of 2008. I purchased it as a pre-owned Certified vehicle. The vehicle only had one previous owner, and all the services were done at Tafel. Few days after my purchase I noticed my Easy Entry was not working properly along with Electronic trunk closer, sound was not coming out of speakers, yet the radio would be on. These issues would not all happen at the same time, however, there was no pattern to them either. I brought my vehicle in numerous times... read more
One word. AWFUL Steer clear of this place! They randomly close their service/parts department before the hours posted without warning. They promise/guarantee that parts will be here x and then x comes along two, three, four times and the parts aren't there. Take your high price vehicle out of town and get REAL service at a REAL Benz dealer. Customer service here is horrible as well. Half the time they won't answer the phone in the service department and the operator will insist you call back later. So much for a 55k car.
snowball05 I found my Benz on Autotrader.com and I contacted Patrick Williams at Tafel Motors. From the 1st word "Hello", I knew he wanted to sell me a car. He sent me a personal video of the car and emailed me the complete background information including the carfax, service records and previous owner information. After I talked to the previous owner, I was ready to buy my new Benz, He even picked me up at the airport. I highly recommend Patrick Williams and the entire staff at Tafel.
ms b Loved my salesman Kareem....Bought a 2012 GLK in February, got in the car three weeks ago and didn't have air conditioning. It was 100 that day, took it to Tafel they tell me that something has punctured the condenser and since it is an outside force it would not be covered under the warranty. After 15 emails back and forth, I again specifically asked for breakdown of labor/parts on the quote that I was given. His response was "I think we have developed "trust issues" in our relationship" and you need to take your car s... read more
Frequently asked questions about Tafel Motors Mercedes-benz
How is Tafel Motors Mercedes-benz rated?
Tafel Motors Mercedes-benz has a 3.1 star rating with 27 reviews.
When is Tafel Motors Mercedes-benz open?
Tafel Motors Mercedes-benz is closed now. It will open tomorrow at 9:00 a.m.
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