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Tactacam
- Retail
- Caledonia, MN
About this business
Location details
110 N Sunset Blvd, Caledonia, MN, 55921, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Purchased a camera which was faulty. I tried to contact them for almost a month before finally getting a response. They told me to send the camera in which I did. It has now been 2 1/2 weeks since they received it and I have not heard a thing. I have tried to call the customer service line only to be put on eternal hold. They do not reply to emails. Their automated customer service system is useless. I also had to purchase a phone data plan which is now useless since I dont have the camera. I would not recommend purchasing p... read more
I have a billing issue to be resolved & the company will not answer the phone, multiple emails or an online app(zendesk). Have spent hours in a 'silent' hold cue & no one picks up the call after 8 + days of attempts. I have been automatically billed for a years subscription of cell trail cam usage which I do not want. Be aware of any dealings with this company. They only want to sell you their wares & not support them!
Taylor in tech support helped solve my software/firmware update issues super fast. I would give five stars, but the under scope mount is too chunky to fit a lot of crossbows unless you modify it like I had to. Also, software and firmware update issues are a real pain.
Tried for months to get a camera. Finally did and initially it worked fine. Stopped sending photos out of nowhere. No customer service available on the weekends. I spent hours trying to resolve myself to no avail. Customer service finally gets back to me just to tell me I’ll be without the product for 2 weeks cause I’ll need to send it in. I ask to speak to a supervisor and get placed on hold for 45 minutes. Stay away from this company!!
Taylor, Justine and Emily in tech support are awesome! They totally helped take care of the issue with my camera and I’ll definitely be a repeat customer in the future!
Frequently asked questions about Tactacam
How is Tactacam rated?
Tactacam has a 2.1 star rating with 52 reviews.
When is Tactacam open?
Tactacam is closed now. It will open on Monday at 9:00 a.m.
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