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Tactacam
- Retail
- Caledonia, MN
About this business
Location details
110 N Sunset Blvd, Caledonia, MN, 55921, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been using tactacam for a few years now. I have around 9 tactacam cameras and only four are working. The other starting having issues connecting and keeping service the cameras would go for days not working. I contacted Tactacam numerous times and would explain my situation and they would look at my account and say they can tell theres an issue and that I needed to change the ** cards to their brand I would spend $30 a pop on Tactacam as cards that would never fix my issue. The last resort with customer service was we... read more
Business response:
Hello *******,I apologize that you are not happy with your current situation. I have reviewed your account and will be having an agent reach out to you today. I do hope that we can get this resolved quickly for you. We will be in contact soon.Have a great day,Lacey
I just purchased 2 new Tactacam cameras. I had 2 older Tactacams that quit working. I stopped the 2 other cameras and tried to add the 2 new cameras. When I added the cameras, they show that they are pending camera check in. I decided to ****** what the problem may be and took the proper steps to make sure I did everything correctly. This did not work so I called Tactacam and was on hold for over an hour. I then decided to hang up and email them. I got a return email saying that they have my email and would be in contact soo... read more
Business response:
Hello *****,Thank you for being apart of Reveal by Tactacam. I apologize about the issues that you are currently having. I have reviewed your account and see that your cameras have not checked in. We will have someone reach out to you shortly. We appreicate you and want to make sure that you are taken care of in a timely manner.
There needs to be a rating less than one star. We have been dealing with them for months on a camera we purchased and a yearly subscription we purchased. Their support will not answer the phone. Their chat is automated. You might get an email from them, but they still will not call you and help you.
. Bought a Reveal about a month ago and put it out and it sent roughly 50 pics and stopped sending, so I went and got the camera and found that it will not power on and upon further inspection noticed the camera smells hot and feels hot to the touch. Start a chat with them and was told that I would have to send the camera back and it would take 1-2+ weeks to get it looked at so I asked them why not just replace it? I was told there was no supervisor available to make that call. Finally a supervisor said yes we will send out ... read more
Business response:
Thank you so much for taking the time to share your experience, escalating this to our attention. We will be following up on your situation, this process, and the issue you have experienced with your camera. It does appear by your account that you've been able to troubleshoot this specific issue with your camera and it's now running; however, if this is still an issue you may contact us again through social media like you did before or support@tactacam.com. Thank you.
Zero stars. Tactacam is the absolute worst! Looks like we are not the only ones dealing with Tactacam issues and billing issues. We paid the yearly subscription and couldnt use our Tactacam for two months because it stopped recording. We did everything right, tried to contact customer service by phone/emails, no response! Finally went to the store where we purchased the Tactacam (Scheels in Mt) We spoke to Scheels store manager, explained the issues with Tactacam, how we paid for the yearly subscription, couldnt use the Tact... read more
Per the website, the camera was to record with a red dot (when turned on). When contacted the customer service team knew the red dot functionality did not work. This behavior seems like false advertising. The Tactacam team could not confirm when the functionality would work NOR did they offer to extend the 30 day money back guarantee; so I returned the camera. I havent received the refund yet. The return policy is consumer pays for shipping so I absorbed the cost of shipping twice (to and return) and we shall see about the s... read more
Business response:
Hello ***, I apologize the red dot functionality did not meet your expectations. Our records show your refund has been processed for the full amount paid, inluding sales tax. I am happy to have a follow up conversation with you if you are still needing assistance, so I will send you a message to the email provided on this review. If my communication doesn't come through, please send a message to ********************************** and let them know to direct you to ************** Thank you
Don't buy Tactacam! I just bought one, the zoom is not working properly, and I cant get any help at all. Horrible customer service. -****
Within a month of activating my monthly subscription payment; my credit card was being fraudulently used at Midway USA based in *********. Tactacam is based in *********. $754
Hands down has to be the worst customer service in the world. If you send them a email expect a response sometime before the next hunting season. Changing all my cameras over to Wildgame innovation. Good luck!
Frequently asked questions about Tactacam
How is Tactacam rated?
Tactacam has a 2.1 star rating with 52 reviews.
When is Tactacam open?
Tactacam is closed now. It will open on Monday at 9:00 a.m.
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