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Tactacam
- Retail
- Caledonia, MN
About this business
Location details
110 N Sunset Blvd, Caledonia, MN, 55921, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your company is terrible. I have contacted customer care and you have refused to resolve any of my issues. You just asked me to do trouble shooting over and over, ask em to purchase your specific SD card and fragment on *** my return window with the company I purchased mg product from. You are refused to honor your warranty and I am contacting my states Attorney General with all of the failed attempts to get this resolved. Your company is going to be held accountable. Check out the ********-**** Warranty Act. Youll see that ... read more
Business response:
Impossible unless your system deleted it when I deactivated my account. I will in fact not ever buy your products again. Junky product with ZERO real support. I do appreciate two different people reaching out to me AFTER I filed this review with the BBB, but too little too late. Reference Receipt #****-8274-9430. I was charged for two months of service but really didnt get to utilize it because of your defective product and lack of response from support.
Yep bought 3 won't work out of the box no customer service, going to have to file a dispute with my credit card for the service I can't use. Hello ******,Thank you for reaching out. I understand your frustration, and I want to assure you we are on it. I have reviewed your account and recent ticket, and it looks like your cameras are currently working.An agent will be in touch with you very soon to make sure everything is running as it should be.Thank you,Lacey
I have used the reveal cameras for years with no issues . I have recently bought 4 that didnt work straight out the box . I have 8 cameras that have just stopped working and I have emailed them and called and sat on hold for 45 min each time before I hang up . I have not heard back from anyone . This has caused me to switch to ******** due to the terrible customer service . Hello ****,Thank you for your feedback. We sincerely apologize for your recent experience and understand how frustrating it is when things don't go as pl... read more
I will echo others and argue there should be a zero rating option. I have 10 Tactacam cameras and have had issues with them all. **************** is insulting. When you have issues (and you will) they force you into a newer model to avoid a complete loss only for you to experience more issues with the new cameras. Ironically the 2.0 was their most reliable camera, although still poor, the newer cameras are significantly worse. ***** this company! Hello ***,Thank you for writing this review. We understand how frustrating this... read more
Tactacam has saved me so much anxiety. I use my cameras for security and to see the deer that come through my yard and one of my cameras went down. I called and got someone right away, the agent said I got lucky because deer season is their busy season and they were able to send my camera in and get it fixed. I'm not sure what all theses other reviews are about, but my experience was great.
Same thing canceled my subscription months ago. Hit may card for $600 after many emails. I have sent now more emails requesting my money back. No response. Do not buy these cameras. Dk
Business response:
Hello *****,Thank you for reaching out. I've reviewed your account and I do see the two support tickets from this year, and that your cameras have been suspended for several months.However, I don't see any recent charges on your account via the email that you provided here. The last billing information I have is related to your past subscription prior to the suspension. We are going to review this and I will have one of our agents reach out to you soon.Thank you,Lacey
Rating's how about a negative 5 , I run 15 cameras they continue to chew up battery life , my solar panels are junk , along with the lithium pack , i had 6 cameras go down all at once cameras would send all black pictures and chew up batteries , so i emailed them and i get a response of send me a picture of your issue , i asked you want me to send you an all black picture ? i told them if you want to know the battery life and the signal strength ill tell you she said she needs to see the picture so i sent the picture , i hav... read more
Business response:
Hi ******,I understand how frustrating these issues can be. I've reviewed your previous tickets from October 2024, and I'm arranging for a dedicated agent to contact you shortly to address your concerns and find a resolution.Thank you
Bad product. Bad service. I would leave zero stars if I could. I have other brands and don't have issues. The Tacticam Reveal that I have:1. takes photos that it never sends. They will be on the ** card but never get sent (thats the whole point)2. I use it for work (wildlife biologist) and unlike other brands it won't trigger on ducks - it isn't as sensitive as Spypoint evidently.3. Started going through batteries at an astronomical rate. They would be dead in 2 weeks. Tacticam said it was because it had poor service but it ... read more
Business response:
Hello ******,Thank you for reaching out. We understand your concerns, and we recognize that this situation can be frustrating. I have reviewed your recent tickets and see that you are currently in contact with one of our agents about activating your camera. I will have a member of my team reach out to you shortly to address your concerns and ensure we resolve them quickly.Thank you for your patience.Thank you, *****
should be called Tactascam they will not warranty lithium battery pack that is clearly under warranty and not working they want you to buy another charger ........no more for me.....chinese junk that they will not warranty
Business response:
Hello ******,We understand your concerns and know that it can be frustrating. I have reviewed your recent tickets with us and will be having someone from our team reach out to you soon so that we can get this matter resolved for you.Thank you,*****
Frequently asked questions about Tactacam
How is Tactacam rated?
Tactacam has a 2.1 star rating with 52 reviews.
When is Tactacam open?
Tactacam is closed now. It will open on Monday at 9:00 a.m.
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