Synergy Gas

Carroll M 

on BBB

3 years ago

If I could rate this company negative stars I most definitely would. Price gouging their customers and horrible customer service. I had been a customer for 20+ years and was paying over $1.00 per gallon more than what the local companies were charging. When I called and talked to the representative on several occasions I was treated with such disrespect. I was told that not all customers get the same pricing and it depends on your usage which I believe is very dishonest. I would not recommend this company to anyone. 

Carroll M 

on BBB

3 years ago

If I could rate this company negative stars I most definitely would. Price gouging their customers and horrible customer service. I had been a customer for 20+ years and was paying over $1.00 per gallon more than what the local companies were charging. When I called and talked to the representative on several occasions I was treated with such disrespect. I was told that not all customers get the same pricing and it depends on your usage which I believe is very dishonest. I would not recommend this company to anyone. 

Cicely M 

on BBB

3 years ago

AmeriGas bought out our local propane supplier, and the service has been horrible. The gauge on our tank was broken and never fixed after being reported. I called to cancel the service. They picked our tank up, but they did not cap the lines as they were supposed to. They scheduled a man appointment to come back and cap the line, but they never showed up to do it. You sit on hold for 45+ minutes for service and still can’t get your questions answered. We are just buying our own 100lb tank and having it refilled elsewhere. Th... read more

Carroll M 

on BBB

3 years ago

If I could rate this company negative stars I most definitely would. Price gouging their customers and horrible customer service. I had been a customer for 20+ years and was paying over $1.00 per gallon more than what the local companies were charging. When I called and talked to the representative on several occasions I was treated with such disrespect. I was told that not all customers get the same pricing and it depends on your usage which I believe is very dishonest. I would not recommend this company to anyone. 

Cicely M 

on BBB

3 years ago

AmeriGas bought out our local propane supplier, and the service has been horrible. The gauge on our tank was broken and never fixed after being reported. I called to cancel the service. They picked our tank up, but they did not cap the lines as they were supposed to. They scheduled a man appointment to come back and cap the line, but they never showed up to do it. You sit on hold for 45+ minutes for service and still can’t get your questions answered. We are just buying our own 100lb tank and having it refilled elsewhere. Th... read more

Carroll M 

on BBB

3 years ago

If I could rate this company negative stars I most definitely would. Price gouging their customers and horrible customer service. I had been a customer for 20+ years and was paying over $1.00 per gallon more than what the local companies were charging. When I called and talked to the representative on several occasions I was treated with such disrespect. I was told that not all customers get the same pricing and it depends on your usage which I believe is very dishonest. I would not recommend this company to anyone. 

Billy D 

on BBB

3 years ago

If I could give them a rating of minus 10 stars I would! They never showed up to fill my tank and I ran out of propane in December. So I bought my own tank and told them to come and get theirs out of my yard. Finally 7 months later they finally show up and then send me a bill for $150 for picking up their own tank! DO NOT DO BUSINESS WITH AMERIGAS! 

Patrick B 

on BBB

3 years ago

How is this company still in business, and why is not investigated?! They have the worse customer service ("Experienced Customer Advocates"), they cannot help you with ANYTHING, they only can listen to your complaints and make notes in the system for whatever department the complaint is about. In one of my and most important complaint, they billed me for something they shouldn't have billed me for and when asked to get it credited they could only state they made a note in the system for the billing department and would take ... read more

Billy D 

on BBB

3 years ago

If I could give them a rating of minus 10 stars I would! They never showed up to fill my tank and I ran out of propane in December. So I bought my own tank and told them to come and get theirs out of my yard. Finally 7 months later they finally show up and then send me a bill for $150 for picking up their own tank! DO NOT DO BUSINESS WITH AMERIGAS!