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Super Dry San Diego

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5.0
73 reviews
|Damage Restoration|San Diego, CA 92121 United States

10801 Vista Sorrento Pkwy, San Diego, CA 92121 United States

(844) 344-7373

https://sandiegowaterdamagesd.com/

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About

Specialties Flood Restoration, Mold Clean Up, Fire Damage, Construction, House And Commercial Plumbing, Water Damage, Mold Testing. Meet the Business Owner Ritchie B. Business Owner Hi there my name is Ritchie I am the owner operator of Super Dry San Diego, I love what I do as a company because we get to help people in need at what is typically a stressful situation, I am a big believer in positive attitude and integrity and professionalism. I am driven by helping people and doing the right thing when no one is looking.

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5.0
73 reviews
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Angela Shue review for Super Dry San Diego
Angela Shue on Facebook

2 years ago

07/28/2020, 08:16 AM
I'm honestly surprised SuperDry has such good ratings given my experience with them. It feels to me that their business model is running insurance scams and telling homeowners "we're on your side, we're doing so much for you" when they are really trying to get as much money as they can for as little work as possible. We had moved into a house that had water damage in the master bathroom, and I was desperate to solve the smell, without understanding the problem. Richie, the owner, came in and fast-talked me, saying his team would handle everything, and we'd only pay what our insurance would pay. With a $5,000 deductible, that's not always the best solution, but I didn't know that at the time, and was just anxious to fix the problem, so we went ahead, as Richie assured me we could leave it up to them and be in good hands. Then weeks of stress and uncertainty started. Richie's team came back and did a demo that took 1 hour the next day, left loud, gasoline-smelling dryers on for two whole days, and then came to "pick the dryers up," which would theoretically end their work. When they arrived, the men were surprised the valve that had caused the whole problem was "still leaking" and asked if I'd gotten a plumber. I thought fixing the issue was part of the remediation, and had never been told I needed to hire a plumber. Superdry then said, fine, they'd "cover it," and a plumber would call me. So these loud dryers were left in our bathroom, blowing gasoline-laced air into my face while trying to sleep, for basically two weeks. I had to call the project manager we were assigned, Art, several times for the plumber. The first time, the assigned plumber never showed up, later telling me "he was so busy he forgot." I asked Art if we could have a reliable plumber and was told, "That's the plumber we use." Hmm, why exactly, only one plumber that's in your pocket? The same plumber didn't show a second time, and when I called him the next day, he said he'd been sick and throwing up all day, but he'd come by tomorrow! In the middle of a COVID-19 pandemic! My husband had to call Art to demand a different plumber, which we finally got. The very same day the new plumber fixed the valve, Superdry came and collected the drying equipment the same night. I don't know if anything was able to dry out in between the time, or if any "remediation" work was ever done, as the demo took 1 hour and that's all the work they seemed to have done. Superdry definitely didn't seem to care about explaining anything to me, setting my mind at ease, or even if the remediation actually worked. Even now, I don't really know. The entire experience was frustrating and stressful, and I felt like I was being used for insurance money by the end. I never heard from the project manager or Richie after the dryers were picked back up, only their bill collector.
Sara Figley review for Super Dry San Diego
Sara Figley on Facebook

3 years ago

01/22/2020, 00:11 AM
The employees are amazing and I don't know what I would have done without their expertise and exceptional customer service! I had an issue and they were on it right away. I would recommend them to anybody and I also did recommend them to my neighbors!
Richard Short review for Super Dry San Diego
Richard Short on Facebook

4 years ago

12/06/2018, 00:18 AM
They did a very good job fixing our problem.
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Steve Unruh review for Super Dry San Diego
Steve Unruh on Facebook

4 years ago

08/01/2018, 01:17 AM
Super Dry responded within minutes of me notifying them.They were very professional and completed their part of the work in a timely manner.
Steve Laverson review for Super Dry San Diego
Steve Laverson on Facebook

4 years ago

05/31/2018, 01:38 AM
THE BEST, BY FAR. We had a sudden unexpected flood and called Superdry. FIFTEEN MINUTES LATER, three guys came with water vacuums, dried the water, left air dryers overnight, called another consultant who fixed the problem that caused the flood, and another restoration consultant who cleaned and repaired minor damage to perfect condition. Superdry saved me more than money; By their instant response and by managing the entire situation, they saved me time and a tremendous amount of work finding help with all of the secondary problems resulting from water damage.
Danny Forster review for Super Dry San Diego
Danny Forster on Facebook

4 years ago

05/08/2018, 02:06 AM
Ricardo Sanchez review for Super Dry San Diego
Ricardo Sanchez on Facebook

5 years ago

03/27/2018, 01:19 AM
Colton was fast on the job and professional. Thank You!
Kuen Kuen Cheng review for Super Dry San Diego
Kuen Kuen Cheng on Facebook

5 years ago

03/22/2018, 02:05 AM
Affordable price and attentive service.they provide a good report for my documentation
Nestor Morejon review for Super Dry San Diego
Nestor Morejon on Facebook

5 years ago

03/06/2018, 00:11 AM
Rarely do you find a contractor that is completely professional, timely, pleasant to deal with. The two crews that came out; Yvan, Mike, and Geo where incredible. They were fast, efficient, and knew exactly what to do. From management, Art and Mike, to their office staff it was a real pleasure to deal with during a difficult flood in our house. Super Dry has my 100% endorsement, I wish I could give them 10 starts.
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