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Suntrup Kia South
- Car Dealers
- St. Louis, MO
About this business
At Suntrup Kia South, we always strive to deliver a first-class car-shopping experience to Kia drivers throughout St. Louis, Kirkwood, Webster Groves, Affton and Arnold. We make that possible by providing a stunning collection of vehicles, hassle-free financing and high-quality service and repairs. That’s how we’re able to serve as the one-stop shop for buying, financing and servicing Kia cars!
Location details
6263 South Lindbergh Boulevard, St. Louis, MO, 63123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Suntrup *** messed up our loans and have not returned any of my calls. I had traded in my car and used that for the deposit of my car and was told a different loan amount but come to find out by the loan agency thats its doubled and NOT what was discussed with **. I have called them multiple times, left numerous voicemails requesting a call back yet NO REPLY! And I was told by the dealership at the time that I would get additional documents mailed to me but never received anything. THIS IS A SCAM! Stay away from this dealers... read more
Business response:
It looks like the confusion has to do with the payoff. Your purchase price was $24085, you received $12,500 on your trade value, if your vehicle had a free and clear title, then your price difference before any adds would be $11585, since your vehicle had a loan balance that needs to be paid off then the $9488 has to be included in the loan. I can see that this was signed off on by you at least 4 different times. I know you have spoken to ** in our finance department who is getting some products that were purchased optionall... read more
I had appt Scheduled for 10am. I arrived at 9:45am and they asked what my name was. ****** got my name. She stated that she did not see my appt. and they inform it would be half the day for your car to be serviced, I waited two hours and they still did not work on my car. Then someone else pulled up my appt that was actually scheduled and they advised me that I would have to come back the next day. I did ask for a Manager, and One of the girls winked at the other girl and stated that the manager is in a webinar all day, I to... read more
Business response:
Hello *****, We did find your appointment scheduled for your vehicle and it is scheduled for March 14th, 2023. On the day you visited our dealership there was no appointment scheduled for you. We did offer to get the vehicle in and worked on the same day, however, we did need some time to work it in our shop. I do apologize for not being available as I was in a training session that day, however, when I got your message I did call you right away to address your concerns. I did offer to work on the vehicle the next day but yo... read more
We took our Sorrento in for a new transmission ****** in service stated it would take 5 days it took 4 weeks. We picked the suv up only to find it had a cracked windshield. The service manager also named ****** had us bring it back and he was a complete ****. He stated that it was from a rock chip that was already there when we brought it there but I rode in the passenger seat that day and there was no chip. He basically called us liars. We have bought several cars from them but I told him this is the last he said good, wow.... read more
Business response:
*********** , I am sorry that your winshield is cracked. I am sorry for the delay in ***********.The delay was due to the trasport of your part to the dealership,completly un avoidable by us. We did realize it was an inconveince so once the delay began we did pay for a rental for you. The windshield had an obvious rock impact . It may have spead while sitting here and the differet changes in the weather. This was explained. Once you did not like the response and began the threat of spreading the word everywhere ****** did ma... read more
They are so short staffed they cant function as a service so do NOT buy from them. They dont care about their customers. They treat all maintenance services as the same priority as an oil change even ones that are *** malfunctions. So if your *** malfunctions and it will, they will not be bothered to fix it.
Business response:
***, my name is ****** and I am the service manager at Suntrup **** I wanted to reach out to you in relation to your letter to the BBB. We most certainly care about our customers and their vehicles, however, we are in unprecedented times with the shortage of parts, shortage of new vehicles and this has increased the workload of our service departments. We have a schedule we follow to ensure we can address as many customer concerns as possible throughout the work week. We can also take cars on a drop off basis before your sch... read more
Purchased a used vehicle payed $30.000 dollar's a/c did not work! it was cold at time of finding out so called them and basically told us to get lost DO NOT BUY FROM ANY OF THEM VERY POOR SERVICE!!
Business response:
I have contacted the service directoe he has tried to reach out with no sucess. Please contact ****** **** at ******************************** or call ************. We have no record of denying any repairs. Can not comment more without more information.We are very sorry for your situation please call we will try to help resolve it.
I was looking on the Suntrup Kia South website and cars.com to find a new 2022 Kia **** and saw they had Stock #****** advertised for $20,515. I asked the online assistant to have someone contact me about buying. While I was waiting for a call back I used their trade in valuator on the website and it gave me an average condition value of $22,375 on my 2018 Dodge Grand Caravan GT with 44k. Salesman ******* called me and I asked him if the online valuator was ballpark correct. He said yes depending on wear and tear. I said I w... read more
Business response:
************, I'm sorry if there was any confusion with the website. Suntrup *** follows market based pricing that changes day by day in some cases with the market volatility. We always ask and show on our website that you will need to call the dealership to verify pricing and availability. The trade-in estimator is normally pretty accurate but there are lots of factors that go into the evaluation and we always have to see the vehicle in person to confirm the value. Most inventory is pre sold and leaving as it is coming off ... read more
Frequently asked questions about Suntrup Kia South
How is Suntrup Kia South rated?
Suntrup Kia South has a 4.2 star rating with 1,951 reviews.
When is Suntrup Kia South open?
Suntrup Kia South is open now. It will close at 6:00 p.m.
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