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Suntrup Kia South
- Car Dealers
- St. Louis, MO
About this business
At Suntrup Kia South, we always strive to deliver a first-class car-shopping experience to Kia drivers throughout St. Louis, Kirkwood, Webster Groves, Affton and Arnold. We make that possible by providing a stunning collection of vehicles, hassle-free financing and high-quality service and repairs. That’s how we’re able to serve as the one-stop shop for buying, financing and servicing Kia cars!
Location details
6263 South Lindbergh Boulevard, St. Louis, MO, 63123, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I would leave a zero rating if I could about Suntrup KIA South Dealership regarding a recent experience that I believe constitutes fraudulent behavior and deceptive advertising practices.On July 11, 2025, I located a used vehicle, a 2016 *********************** LS Auto, priced at $9,496, on ******************************. I submitted my contact information for a representative from the dealership to reach out to me. Shortly after, I received a text message from ******** ******** confirming that it was alright to text me. I r... read more
Business response:
I first want to apologize for how you were made to feel.We at Suntrup don't practice in switching anyone from one car to the next unless that specific car is unavailable. The appointment phone track needs to be modified. We appreciate you bringing that to our attention. We can't not hold a vehicle unless of course a deposit is made guaranteeing the sale of that vehicle because we have such a high no show rate on our appointments. We are a dealership and we can not afford to pass on guaranteed sales. In this and all cases, al... read more
If I could leave a 0 star review I would. This is the worst place. I dropped my car off today at 7:40am just for a oil change that I scheduled 3 weeks ago. I was promised that I would have my car back by 2pm or 3pm at the latest today. I just got a call at 3:28pm stating they haven't even started on my vehicle. This is going to leave me stranded. Can someone explain to me why we even make appointments at this location, when they don't even start working on your car at said time? I may not even have my car back today. Once I ... read more
Business response:
I am so sorry for your recent experience. Since 2020 our Appointment scheduling has changed.We only take a certain amount of " wait" appointments. All others are times to see a advisor and drop off your vehicle. Your appointment was a drop off for 8:20. It sounds like someone assumed it would be done by 2:30. We can not make these assumptions. I apologize for that and any inconvenience this caused.**** ******* Service Manager
As others here have reported, the service team a Suntrup *** seems to be prone to sloppy, unprofessional work. In early August of 2022, the button on my ***'s driver-side handle stopped working. The car was still under warranty, so I took it to Suntrup for a replacement. The initial visit went fine, but ****** *. told us he needed to order a part and would be in touch in 'a week or so'. We heard nothing. On September 24th, I reached out again and were told they were still waiting on the part. I asked for an *** and wasn't gi... read more
If I could, I would leave a negative reviewnumber. I bought a new 2024 Kia ******** and paid for a service package along with a extended warranty. First the wouldn't honor the ceramic coating ( they eventually did after I called my attorney ). Now the horn won't work and they want me to leave the van and not give me a loner witch was included in the extended service plan. I was told by others that this place service department was bad but OMG. Don't buy from them if you want good service! Shame on them.
Business response:
*******************, as per your phone conversation with our customer experience manager, there is a car reserved for you at your request. Our appointment team advised you that our rental vehicles are given on a first come first serve basis, which is correct, however, we were able to make an exception for you. We will get your vehicle diagnosed and repaired as quickly as possible.
Scheduled appointment over 3 weeks ago so it could be done first thing 7am. It was for a recall, first step is an inspection of the **** then order part, they sat on car for over 1.5 hours and did absolutely nothing, parked car in the wait-forever dirt lot. Went to a different dealer, took 20 minutes did not have to wait 3 weeks for appointment. This dealer was unable to answer my hybrid questions, also they only had a few techs that could work on a hybrid could explain 3 wk wait for a 7am appointment. There is no excuse for... read more
Business response:
****************, we apologize for any inconvenience you have experienced in using our dealership for your recall needs. Our goal is to get customer's set up with the earliest appointment time that is convenient for our customers, however, there are times when certain appointment slots requested do get taken up quickly resulting in a longer wait for that appointment time. The scheduled time you set up is your time to meet with your advisor and get it in line for the next qualified technician to work on your vehicle. Unfortun... read more
If I could give 0 I would. The service manager was unacceptably rude and condescending. I asked for help with a vehicle I had bought less than a year ago actually 5 weeks prior the first time I brought it back in for burning a minimum 2 quarts of oil every 500 miles ( weekly for me ) They said they were not able to help me because my car was over ****** miles. I informed them i just bought this car and got an oil change and Im still running out of oil one month into my oils changes. That is something wrong with the car I ask... read more
Business response:
This vehicle was not purchased at Suntrup *** and we have no idea what type of lifetime powertrain warranty she is talking about? Our records indicate that the vehicle has been to our location one time on 02/27/23 and has not been back since. Although we empathize with her situation will not be assisting going forward. In reference to the comment ***** made on the way our employee spoke to her, I think the copy of the recording will show the truth. The way our employee was spoken to on 11/08/23 was horrendous and no one shou... read more
Review: Urgent Caution for Suntrup Kia South ********! My car recently experienced severe engine damage, leading to a staggering repair estimate of $8,300 - surpassing its value of $7,200. On September 12th, I visited and spent over $500 on a valve cover gasket repair, with advice to return after ***** miles. ******** the appointment system was confusing, and I faced persistent oil issues, with many calls ending in voicemails.The real trouble began when my engine broke down on the freeway. Service manager *******************... read more
Business response:
Mr.. ********* are sorry for your experience. You came in 9/12/2023 . 7 months and ****** miles after your last visit.The visit was for an oil change and concern of leaking/burning oil. We addressed the leak and started an oil consumption test. (bring vehicle in 3 times every **** miles for us to ck oil) The next visit it was towed in and had a multiple cylinder misfire. The oil level was full.The spark pluggs that should have been changed at ******* miles (and were not) came apart causing internal engine damage. The cause w... read more
I have been dealing with an engine failure on a 2015 ************ for almost six months and just paid off the vehicle IN FULL when my engine failed. One year before my engine failed this dealership told me "The engine is not knocking loud enough." I have heard this so many times its ridiculous. So now I have a $24,000 pile of c*** that will sit until another class action lawsuit is filed against *** that covers my engine, This dealership thinks they are not responsible for the product that they sell. On top of it they were g... read more
Business response:
Mr. and *********************** we are disappointed that your car was not able to get Goodwill Assistance from **************** on the replacement of your engine. Unfortunately, your vehicle is not part of the class action lawsuit for the engine issue. Suntrup *** followed the steps set up by *** ******* to check qualification and to try and get the engine covered per *** guidelines and it was declined. Our suggestion is to file with the BBB against *** ******* to try and get some help in the replacement of your engine.Thank... read more
Not surprised it's a 1 out of 5. That's my experience too. Nearly IMPOSSIBLE to get a service person to answer the phone or return calls. Then when they do, rude service. Someone on here stated their frustration with the staff and that his response was "good" and that was my experience too. I guess good for them they get so much business they don't have to retain customers, but it's just sad when your experience is so horrible and they don't care. Compare that with other times/places that really care for you - you go back an... read more
Business response:
I apologize for your experience with our phone system and would like to speak with you about your experience. We have a call center which handles the vast majority of our phone calls and there is no excuse for your calls not being answered nor returned. As far as "rudeness" from any of our employees, we do find this unacceptable. If you can give us some information we would be more than happy to investigate the occurrence and correct any unacceptable behavior and or practices on our end. My name is *********************** an... read more
Frequently asked questions about Suntrup Kia South
How is Suntrup Kia South rated?
Suntrup Kia South has a 4.2 star rating with 1,951 reviews.
When is Suntrup Kia South open?
Suntrup Kia South is closed now. It will open at 9:00 a.m.
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