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Sunlake Apartments
- Apartments
- Kenner, LA
About this business
Location details
800 Joe Yenni Blvd, Kenner, LA, 70065, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 9:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
It was a good experience I thought for the price it was a good place to rent. It was quiet there. Maintenance was very responsive. I take off a star because one morning as I was going to my mailbox, I asked one of the office managers a quick question. She was rude and said, I can't talk to you now because I have to watch the pool guy clean.
Disgusting Not only are the staff rude but the reply’s to reviews are rude and shows their unprofessionalism. Tonti Management might as well change their name because their reputation is horrendous.
Business response:
We sincerely apologize for your unfortunate experience with the office staff at Sunlake Apartments. However, we encourage all our residents and potential renters to contact us at info@tonti.net with any concerns. We always hope our employees are courteous and professional; we appreciate feedback, and hope we have the opportunity to address this reviewer.
Rude Management is rude and she didn’t won’t to show me a property after I told gave her what she needed. The property manager doesn’t know how to talk respectfully.
Rude personal Not polite, all of them talk very rude over the phone like you are guilty for something or owe them something. You have to keep asking your questions so she can actually give you a full answer. Very lazy and fed up ppl on the phone, bad customer service. They try to make it as hard as possible to get the apartment actually and she says she won't show the apartment until you pay application fee and fill out all the legal paperwork ,before seeing apartment and figuring out if you like it or not. That's very dumb ... read more
Business response:
We sincerely apologize for your unfortunate experience with the office staff at Sunlake. We are unable to contact this person because the review is anonymous. However, we encourage all our potential residents to contact us at infor@tonti.net with any concerns. Due to the pandemic, we have a temporary policy in place to reduce the exposure of COVID-19 to our staff and potential residents. Our properties have been conducting over the phone guest cards for pre-qualification purposes before setting appointments. We are showing b... read more
Kim/Michelle Awesome, polite great customer service. Very understanding
Rude Calling the site makes you not want to stay there. She talk so rudely !!
CONSIDERING ELSEWHERE!!! The staff here is biased. MEGAN has a very nasty attitude and is a liar. She puts on an act in front on the manager who takes her side per hearsay. My partner and I were considering moving here until we encountered her. When we went to put in our deposit (which I was under the impression that was $450), she had a very unpleasant attitude and stated that it would be $550 instead because we were getting a two bedroom instead of a one bedroom. Keep in mind that when we received an application and went t... read more
Business response:
We are sorry to hear that you had a negative experience while visiting us. We do have an occupancy guideline that we follow for all of our apartments. The security deposits vary regarding 1, 2 and 3 bedrooms which all office personnel explain at the time of showing an apartment model. We do apologize if there was a misunderstanding at the time you viewed one of our models. If you would like to contact us at info@tonti.net with any concerns you may have we will be happy to help. Thank you.
Horrible management The office staff is rude. The manager Kim is extremely rude with zero customer relation. The pools are not kept up. The air conditioners are old and outdated. The parking lot is horrible. My car has been hit, keyed, and I’m consistently having to climb In through my passenger side door because people cannot park properly and Kim the manager refuses to do anything. Maintenance people are really nice and have always been quick with the few issues I’ve had.
Business response:
We sincerely apologize for your unfortunate experience with the office staff at Sunlake. We always hope our employees are courteous and professional. We understand residents being upset when there is a problem that cannot be addressed immediately. We address all maintenance calls as quickly as possible. Thank you for the kind words regarding our maintenance staff. They try their best to accommodate our residents in a timely manner. We are sorry to hear about your vehicle, if you would like to send any photos of the vehicle(s... read more
Poor Management Do not rent here because of the following: the rent continues to increase monthly; the Management refuses to address loud residents making noises; the pool water is always green; and the office workers are rude!
Business response:
Thank you for your feedback. 1.) The rent may have an increase upon your renewal ,but not every month. 2.) We address all complaints to the best of our ability. 3.) We checked the pools and we do not see any that are green as of today. 4.) We apologize if there has been any staff members that have been rude to you. We are unable to contact this person because the review is anonymous. However, we encourage all our residents and potential residents to contact us at info@tonti.net with any concerns. We always hope our employees... read more
Frequently asked questions about Sunlake Apartments
How is Sunlake Apartments rated?
Sunlake Apartments has a 2.8 star rating with 164 reviews.
When is Sunlake Apartments open?
Sunlake Apartments is closed now. It will open at 8:30 a.m.
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