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Subway

3.3

About this business

Location details

324 Highland Rd W, Kitchener, ON N2M 5G2, Canada, Kitchener, ON, N2M 5G2, Canada

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WeekdayScheduleStatus
Mon8:30 a.m. to 10:00 p.m.
Tue8:30 a.m. to 10:00 p.m.
Wed8:30 a.m. to 10:30 p.m.
Thu8:30 a.m. to 11:00 p.m.
Fri8:30 a.m. to 11:00 p.m.
Sat8:30 a.m. to 11:00 p.m.
Sun8:30 a.m. to 10:00 p.m.
3.3511 reviews
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Sherrie Gosse's profile image
Sherrie Gosse 
on Google
a week ago
A RD's profile image
A RD 
on Google
2 weeks ago

The owner/male manager that’s always there is pretty rude. Like others have described, he nickels and dimes, and makes small requests seem like a huge inconvenience. I was asked if I wanted a bag after paying, but then denied after answering yes because he “already rang it through”? His attitude visibly changes when he sees that you don’t tip. Why would I tip anyways? 

Pranjal Dani's profile image
Pranjal Dani 
on Google
2 weeks ago

The owner was rude. I ordered a footlong, but he put barely any meat. When I mentioned it, he removed everything and added even less, saying, “Go somewhere else if you don’t like it.” I left without food. Subway should review their franchisees—this guy has no care for customer service. P.S. There’s a kind woman who makes great subs. 

Frè M's profile image
Frè M 
on Google
3 weeks ago

I had a very disappointing experience at this Subway location. I came in to purchase six cookies and clearly specified the ones I wanted (4 M&M & 2 Macadamia). The staff refused to provide what I asked for & instead gave multiple excuses, including that certain cookies were “reserved for someone else in the morning”,which made no sense. This raises concerns that they may be serving customers cookies from the previous day rather than baking fresh batches After going back & forth, a worker finally after calling her manager & I... read more

Cloe Kuehl's profile image
Cloe Kuehl 
on Google
3 weeks ago

I've been here a few times, customer service is alright except for who seems to be the manager. My most recent experience I ordered 6 cookies and only realized after visiting another store that one was missing. Went back, and he passive aggressively insisted "I'm the one who packaged the cookies, so I should know." Yeah you should, and take accountability for your small mistake? Not surprised now after seeing so many reports of bad customer service (especially from that guy). 

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Frequently asked questions about Subway

How is Subway rated?

Subway has a 3.3 star rating with 511 reviews. 

When is Subway open?

Subway is open now. It will close at 10:00 p.m.  

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