Storage Rentals of America

Kevin D D 

on BBB

a year ago

<br /> To whom this may concern. My name is ***** *. I had a storage unit with your company since September 2021. I started out with two and eventually went down to one. Near the end of my rentals I had run over 30 days past due twice the last few months I had my unit. Spending approximately $8000 during my rental time with storage rentals of America. Like I was saying the last few months I was getting behind and ended up paying late fees and an auction fee of $100 twice. The first time was when I was 30 days past due. I got... read more

Bunita F 

on BBB

a year ago

My husband has had a storage unit for around 10 years at a local rental facility which I have paid using automatic withdraw from a checking account. I went to the storage facility & found our entrance code did not work. I called the number on the fence & was told the entire facility had been sold to Storage Rentals of America on July 1 and our unit was up for auction in two weeks for non-payment. She told me to go to the local office to clear it up. We went to the office & paid July, August, ******************** rent plus a ... read more

Jeffrey K 

on BBB

a year ago

Lulu was very helpful in setting up my storage unit. She showed me the facility and when I found out the larger unit I wanted was on the 2nd floor she helped get me two smaller units next to each other. Definitely recommend renting with them.<br /> 

Jeff S 

on BBB

a year ago

I rent a 10x22 unit in ***********.I've been renting this for a number of years.It has since gone through 3 owner changes.Since SROA took over my rent has gone up to $168.00 a month.Their web site says a 10x22 is $117.00 a month..Since March of 2023 my rent has gone up $50.00 a month.This place is rip off to say the least.DoNOT,DO NOT rent from these people.I will be contacting a lawyer on this matter. 

Richard O 

on BBB

a year ago

This business is trash. They are rude and very unprofessional. My unit was almost ready to auction. I paid it up and had a zero balance then two days later had a charge to my credit card. And after figuring out what was going on. The as——e working there decided to charge my card without authorization cause he forgot to add this to my total. He said he e-mailed and texted me about it. I never received anything on this charge. So then I had another bill get a late charge cause I only put exact amount on my credit card. It is a... read more

Richard O 

on BBB

a year ago

My card was charged without my consent. And price has more than doubled in 5 years. Staff if unprofessional and very hateful. 

Darla S 

on BBB

a year ago

I rented on a deal of 89$ for a year june 2020, I was also coherst into using their rental insurance. I asked if I should pay in advance for the year was lied to and told no you can pay month to month knowing perfectly well once in I'd get increases. I sold my home and had plenty of money, also wasn't explained about the insurance is not even insurance and they stonewall you for claims after their employees break and enter your unit during a supposed door change and ransacked the unit making it impossible for me to get in th... read more

Ronnie J 

on BBB

a year ago

I have been renting from **** for the last 6 and a half years. I let my unit fall in default a few times within these 7yrs but has always came up with the money and the MANAGER that runs The ******* ******* division seems to hate when I came to pay the FULL AMOUNT, THE LATE FEES OF $30 AFTER 5 days the $100 after 30 days and the 2 or 3 months back pay, which use to be $125 a month and jumped to $180 a month no complaints. But every time I come to pay she tries to make an excuse to get my unit in auction statis. So after 7yra... read more

There K 

on BBB

a year ago

My belongings were moved from unit for no reason and auctioned off. After 2 weeks of talking to 8 different. People noone has offered any solution or explanation. I was told the district manager would call me. ***** has returned my calls. The office is never open. So I have file a civil suit now to be compensated for my loss.