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StoneHaven Apartment Homes
- Apartments
- New Braunfels, TX
About this business
StoneHaven Apartment Homes emulates comfort and convenience offering newly renovated spacious 1, 2 and 3 bedroom apartment homes. Our well-appointed features include: washer/dryer connections, faux hardwood floors, gourmet kitchens, large walk-in closets, balcony/patio, storage and more. Enjoy our newly designed clubhouse equipped with big screen TV, resident computer lounge, state-of-the-art fitness center, luxurious resort-style pool, outdoor kitchen and shaded lounge, pet park, and more. Just minutes from IH-35, shopping,... read more
Location details
1360 W County Line Rd, New Braunfels, TX, 78130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Nice place to live This is a great community. My family has been here for almost three years, and we have been very happy here. The staff have been amazing. They respond to any issues, and they make sure residents are taken care of and happy. Maintenance staff is great and super responsive. Would recommend this place. Great location and very nice apartments on beautiful grounds.
happy resident Lived here 3 years now, cant call them new but the management that is here has updated the place and have excellent customer service. Property is clean, maintenance comes to take care of your repairs same day and issues I had at other places like water being off and bugs are never a problem here. I am happy here and for what I pay its worth every penny -happy resident.
Mrs. Williams I have lived here for 4 years now and management changes constantly and it always got worst and worst. The new management that is here has been a BLESSING! They are always in the office and have told us about some changes around here that I am excited about. The maintenance is back and he was the best maintenance this place ever had and I am happy to see they brought him back he is a hard worker and always says hi to all of the residents. The new office staff is AWESOME I see the manager showing apartments on t... read more
Waterford apt in new braunfels Set an appointment and they had.No apts for us to look at. Also the guy that was supposed to take care of us tried to get us into a bigger apartment said it was cheaper which it wasn't there they have $20 worth of fees every month that you get. It is not what they advertised. Also the security deposit was variable according to your credit score and could be as much as a full months rent. Also the lease agreement was 14 months and also not negotiable! To say the least they wasted my Saturday mor... read more
Business response:
Thank you for your recent feedback. We value our residents and take pride in providing a great place to live. We are eager to address your specific needs in an effort to approve your experience. Please contact us at (830) 625-4040 or waterfordplace@greystar.com. We look forward to speaking to you soon! Waterford Place Management
Going insane with cricket infestation!! Crickets are inside my apartment!! They are falling on top of us & it is so gross! They are getting inside through other areas as well such as the plumbing, light fixtures, and cracks & crevices from the front door & patio door. My son is starting to have nightmares that crickets are crawling over him. Neither of us have been getting any sleep. The chirping is non-stop. This is a complete nightmare. We are killing up to 30 crickets inside each day!! We are finding them on top of our be... read more
Awful I stayed with my sister a few nights there and i woke up every night covered in fleas. They require you to pay a fee for pest control and yet the entire grounds were covered in fleas for over a month. The management is absolutely rude and has no respect. I would never recommend this apartment to complex to anyone.
Resident The worst management I've encountered. Grounds are nice, BUT that does not make up for the terrible service you get from management. Problems are not addressed and the rent isn't worth it. Keep shopping if you expect to not have the same problems over and over and over again. Certified repair people does not mean competent and "nice" management doesn't mean they actually give 2 cents about your issues.
Leasing Agents Blew Off Our Appointment To say we were disappointed in Waterford Place is an enormous understatement. Upon first look, the outside was not well maintained and wasn't located in a great location. As we arrived for our pre-scheduled appointment, we were greeted by an individual who was not a leasing agent and who said all leasing agents had left for the day, despite knowing full well about our appointment. She tried texting and calling the leasing agents, however no one answered or returned her calls/texts. We ... read more
Business response:
Thank you for your feedback. Our goal is to present a positive, dignified and businesslike image at all times through our appearance, behavior, and interactions with others. If we failed to meet your customer service expectations, we sincerely apologize. Please contact us at (830) 625-4040 or waterfordplace@greystar.com so we can address your specific concerns. We look forward to speaking to you soon! Waterford Place Management
My review It is a nice apartment. But since it's so expensive I gave it 4 stars. Expensive, but good. It's a hassle climbing up and down the 3 flights of stairs for a 60 year old man but at least I get a good work out (also I wish they made groceries lighter) . I like the apartment complex in general because it's quiet and peaceful (if you don't count my 3 kids) I don't agree however, to the added charge for trash pickup because the utility company is also charging me for the same service. I do wish there were more parking s... read more
Business response:
Thank you very much for your feedback. We value our residents and community and take pride in providing a great place to live. Your positive comments mean a great deal to us because we truly strive to have loyal residents. Thanks again! Waterford Place Management
Frequently asked questions about StoneHaven Apartment Homes
How is StoneHaven Apartment Homes rated?
StoneHaven Apartment Homes has a 3.4 star rating with 147 reviews.
When is StoneHaven Apartment Homes open?
StoneHaven Apartment Homes is closed now. It will open at 9:00 a.m.
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