Find yourself a different company to rent from. Stone Oak Property Management is a total joke that like to exploit people who they think are clueless to ***** Property Code. I started my lease with a property manager of B, and mid way through transferred to C, who from the get go, was very tacky and unhelpful. Come move out: we were told to have the place professionally cleaned, the yard mowed, and pest control. We did all of these requirements.They kept our deposit, charging us for the three above items. We provided an invo... read more
This property management is terrible for tenants. We were "responsible" for having to fix maintenance on old/ faulty appliances. As a renter, who doesn't own the house or appliances I should not have to be responsible for routine maintenance. I have had multiple "property manager" in my tenure with Stone Oak (2 years), they are are very unprofessional and do not give you the "white glove" service they claim to live up to. ******************* misogynistic behavior is unacceptable. Please refer to call recording.We will never ... read more
this management is ethical, not responsible and the worst business I hv ever dealt with in my life.They made decisions for our property without landlord consent, they picked tenants with a credit score of only 410against our will and just told us hi we charged them a little more for security deposit (when tenant doesnt pay rent guess who ***** it? Yes, the landlord, not them). They get all the late fees and the landlord gets nothing. When things are broken they charge landlord a fee to fix it so they are over fixing everythi... read more
In the 2 years I worked with them, I received ZERO tenant applications, and received enough work orders to breakeven my first year at $1750/month. The property was self-managed for over 7 years without major issues. The moment the management company stepped in, I received invoices and work orders non-stop for things that were not even normal wear and tear, or affected the living conditions of the property. We are not slum lords, but caring landlords who used to live in that property for over 10 years. It's unbelievable how m... read more
I'll remove my review once I get some decent help from Stone Oak, until then, don't let these positive reviews fool you. For all my investors who own older homes... READ CAREFULLY.
I currently have an older home under their management, and for the past 2 years, at a $1750 rent, I have essentially broken even. I have not made ONE cent in profit due to the never ending work order approvals made by this company, as well as the double charges for duplicate work orders.
I've approved every "make ready", only to be charged more ... read more
Newlywed couple trying to find a rental house in Austin. Denied because we are both going to be working in the legal field. Never been called a “curiosity” and rejected without a chance to talk further.
With Stone Oak my properties felt like a priority and I appreciate that
Business response:
Thank you for the kind words. We do our best to follow the golden rule and treat others as we would like to be treated.
This is the place to go for renting out your property!! I was in crunch time trying to get tenants for my current home, while trying to secure a loan for my new house. I talked to Jennifer F******* and she assured me that they could help us. She came over the next day to take pics. She listed it immediately and set up several interviews for potential renters in the next few days. She did background checks and we had viable renters within a week! They've been in my house for over a year, and Stone Oak has been amazing at mana... read more
Business response:
Thank you so much. We love having Jennifer on our team. We appreciate the kind words and the business.
Great management company!
Google reviews (194)
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