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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very disappointed in State Farm. I have been a customer for many years and feel hurt and betrayed by how they are treating a loyal customer. I can't get too specific as this post will not allow details. Basically, auto insurance not renewed due to minor accident by my teenage son, he backed up in line at a car wash going less than 5 mph and hit another car. At the time I thought this incident was no big deal, however it has come back to haunt us. I was shocked to discover the amount SF paid out to the other driver, which is ... read more
Business response:
To whom it may concern: Thank you for the opportunity to reply to your correspondence dated July 30,2019. While we cannot chare specific details in this public response, our Underwriting Department contacted the complainant on August 1, 2019, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information presented. Sincerely, Underwriting Department Phone: 1-855-661-1349 State Farm Mutual Automobile Insurance Company
Never had an issue and has given me great rates.
After a major rain storm my power went out for 14 hours. Which in turn cause my sump pump to stop working, which in turn allowed about 4 in of water to accumulate in my basement. Due to the fact that it was a power outage I have insurance coverage for that situation. I called my agent afterhours left a message waited 3 days to hear back. When I did hear back it was the office saying we got your message someone will be in contact. Waited four more days to hear back. When I did hear back it was snippety snotty snooty mister tr... read more
Business response:
July 22, 2019 Better Business Bureau 8100 N. University Peoria, IL 61615 Re: Better Business Bureau Complaint Paula B**** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 11th 2019. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 22nd, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Servi... read more
Horrible! They don't communicate with the customer. We was with State Farm for Approx. 30 years. For Approx. 30 years they took the insurance payment out of our checking. We did not realize you needed a special rider policy if your sump pump breaks and water backs up into your basement and causes damage. I would think this would be in every policy. Why did the agent not say that in those words. Very misleading. The agent had no empathy just accused us of lying. Trying to get our stuff fixed for free. So our geo thermal is tr... read more
Business response:
Better Business Bureau 8100 N. University Peoria, IL 61615 Re: BBB Complaint To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 20th, 2019. While we cannot share specific details in this public response, a member of our Agency Department reached out to the complainant on July 9th, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies
Let me start off by saying, I agree with everyone who have commented thus far. State Farm is not a "good neighbor." My dad and I have been customers of State Farm for a few years now. It amazes me how we have been treated badly. It started back last year in November 2018 when my father was driving my vehicle and an uninsured motorist stuck him from behind, totaling my vehicle. State Farm took its precious time to get the paperwork rolling. I had to stay on top of them when it came to communicating with the auto body shop and... read more
This is the best insurance company I have ever dealt with. I am so happy with the services they provide. They are always happy to answer any questions I have and they are always there to guide me in the right direction.
We had a storm hit our area in april of 2018. My tile roof was damaged badly by the hail and wind. State Farms field adjuster told us the roof was a total loss. We have four witnesses that heard her. She told us we would be getting a new roof. We have had numerous roofers and experts in this type of roof agree that the roof is a total loss. State Farm has continued to delay and deny. They will no longer talk to us other than the recorded phone call we have from the field adjuster who lied to us and said our roofers and claim... read more
The biggest mistake of my life was buying insurance from this agent. I got punished for using my insurance policy. After collection my premiums for 25 years he dropped me for filing a water damage claim. I have never met or received any thank you letters from this agent or his staff for my business over the years, but after I filed a claim, the discontinuation letter came so fast it made my head spin. This office filed 2 false claims that I was not aware of until I received the notification informing me that my coverage was ... read more
We arranged to get home insurance for a house we were about to close on at the end of April, 2019. They charged our credit card BEFORE the closing, on April 23. When the closing fell through, we asked for our money to be refunded. It is now SIX WEEKS later and we still have not received a refund for money that should never have been charged in the first place!
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open tomorrow at 8:30 a.m.
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