State Farm: Lanny Norris

Nancy B 

on BBB

5 years ago

StateFarm. Were very unprofessional and lack of communication between the head office, the agent and client (me). I was a State Farm home-car client 1997-2010 without claims. I moved to Canada 10 years where I was a client of T* ******* ******** ********* for 10 years. No claims. I came back to the US in 2019, went back to StateFarm insurance for my car & home. I provided the State Farm agent with my good standings referreral letters from T* ******* ********* Canada. I paid my policies. Not one single speed or parking ticket... read more

Janette P 

on BBB

5 years ago

I have been with state Farm almost 30 years and at no time have I ever had tickets and they claim me for two accidents one in 2016 which didnt happen and in 2019 someone hit my car while I was at target pharmacy. A lady wrote down the vehicle number, called police and police were able to review it at the store video. Despite this I was charged for the accident because I reported it to them . the cost was $2200 . I have been paying premiums since 1988 and this is the first time they ever paid out which I am sure was easier to... read more

Edward H 

on BBB

5 years ago

State Farm employee <april> told me denied because it was an accident, why do people have insurance if it doesn't cover accidents.</april> 

ALLEN F 

on BBB

5 years ago

Do Not choose this company! I had F*** ****** for approximately 14 years and never any issues. I then got a quote from a local agent in Seguin,Texas that saves me about $50 a month. The quote that I was given was contingent on plugging a tracker into my two vehicles (not interested) so the savings ended up being only $20 and I had already switched companies. Low and behold the first month I have insurance my RV gets a rip in the roof and I had to file a claim. I am a GM at a RV service shop and I am well aware what the RV ne... read more

Joseph H 

on BBB

5 years ago

On Oct 5th a insured by State Farms crossed over into my lane to get around a parked truck in his lane and his drivers door mirror hit my drivers door mirror. Their customer left the scene and I had to turn around to try to get him to pull over, which he did not after flashing my lights and beeping his horn. I called 911 and the *********Police Dept stayed on the line with me till he pulled over in a gas station. He got out and never came over to me, never checked his mirror that was just hanging there. Police came and he to... read more

vbaldwin 

on BBB

5 years ago

BEWARE - This company is full of thieves, beware. Mine was a business insurance policy, basically the agency kept telling me they are checking with underwriting, they are checking for months. Never confirming I have coverage. I go to another insurance company, then I get invoiced. When I refuse to pay-they have sent my invoice directly to collections. 

Rebekah 

on BBB

5 years ago

I spoke to Matt from the IRA department today and I had the worst experience with the most incompetent agent I've ever dealt with. I also spoke with three other agents (two ladies and one gentleman) and I had no issues with them at all except for Matt. Matt was not knowledgeable about his job, and when I questioned his ability, he lied and then perceived to hang up on me. I called back and spoke to another gentleman and he was very helpful and knowlagebale. He had no issues in varying my information and even walked me throug... read more

Michael C 

on BBB

5 years ago

*Get a lawyer when dealing with this agency* State Farm is unfair in the way they assess claims and, in my opinion (and clearly others), unethical. I submitted a claim to them for extensive damage done to my vehicle by a driver of theirs. In this case I expected them to take their driver's side BUT i did not expect them to blatantly lie and suggest I take dangerous actions to do so. To top it off, they have no appeals process, in-house or third party. This doesn't seem normal. In late September of 2019, a truck came into my ... read more

Tyreka C. 

on BBB

5 years ago

I have been a state farm customer for over 10 years. The end of feburary my home was burglarized. I put in a claim threw my renters insurance for items that were stolen from me. State farm has been a nightmare since. They sent an adjuster to my home who took pictures of my belongings. He intergated me at my own dining room table with a tape recorder.will ask you about your income, how much rent you pay, do you receive any assistance, do I work, basically telling me that since I'm black that I shouldn't be able to afford to h... read more