State Farm: Lanny Norris

Ivan P 

on BBB

5 years ago

We had a homeowners policy that was just cancelled because we made a claim. One claim in 3+ years, and they state we are a liability. This company is a bunch of theives, and incredibly slimy. Will be going with Progressive, and never using State Farm again. 

James D. 

on BBB

5 years ago

I have been insured by State Farm for nearly twenty years with, currently, two homeowners policies and three auto policies. I filed my first homeowner policy claim ever this past spring, 2019, for storm damage to the roof of my home. Their claims department was a nightmare. Their "customer service'' personnel were combative and obviously trained to ignore, very proficiently, their customers concerns and complaints. They wanted to only replace HALF of my roof while agreeing to repair the internal water damage immediately belo... read more

Eddie Grider 

on BBB

5 years ago

I would like to agree with some other reviewers that State Farm doesn't pay claims fairly. I have been a loyal customer for over 20 years. I've never had a major claim with them and the only claim that I filed with them in the last 10 years was to have a driver's side window replaced on my car after it was broken by a rock. In July 2019, I had a roof leak and called to file a claim. I called my agent's office and was told to have a roofing company to look at it first, because if the adjuster came out and it wasn't more than ... read more

Michael L 

on BBB

5 years ago

State farm does not pay claims fairly. Police report of wreck states other driver made an improper left hand turn and was issued a citation. Police report also states I made no improper actions. The report also state a witness saw the wreck and said I had no way of avoiding the wreck. Yet state farms wants me to accept fifteen percent of negligence in the wreck. State farm then said if I did not like this I should get myself a lawyer. State farm is a big bully and people should be concerned that they will be treated badly un... read more

David H. 

on BBB

5 years ago

This is in regards to the company as a whole. I was in an accident on 07/27/2018. I was determined to be at NO fault! On Monday August 12th we were made aware that we were charged for 3 Insurance points AND this was on my state driving record as an at fault accident. We have contacted State Farm Underwriting Department and they admitted they messed up. They only agree to refund us for the previous months we were overcharged. Unfortunately this has been on my state driving record since 2018 and will remain for the following 3... read more

Jermaine C 

on BBB

5 years ago

I called State far to report an accident that one of their policy holders caused and was given some of the worst customer service ever , first i was called the very next morning as the accident happened late the night before and was advised state farm was taking responisibility of the claim and to call them with my shop information, when i called back with the information i was directed to an assigned claims rep named Rosa C. she was a horrible rep advised because of limits they wanted me to go through my insurance file a cl... read more

Otto O. 

on BBB

5 years ago

I got hit by State Farm insured driver. I was driving on a green light on midlane. State Farm insured driver came into mid lane while making a right turn. The person hit my car right on top of my rear passenger tire. The insured lied and said that she made a complete turn and hit me. How did you come to my lane and hit me on my REAR tire if you supposedly made a complete turn? Did you not see me coming while you crossed a red light making a right turn? Claim adjuster: Don C***** ***** ******* ********m This agent is the wors... read more

Linda C 

on BBB

5 years ago

Ah feel a song com'n on! "Like a bad neighbor, State Farm don't care!" They refuse to fix our rotting floor upstairs because they think we should have known it was rotting! How much sense does this make? I think it's not about SENSE as much as it's about CENTS...and plenty of 'em in the pockets of State Farm. Oh, and they still owe us from a month ago for an over-charge. And did I mention how State Farm would NOT cover a fender-bender we had a few years back between my daughter's car and my own? Their "reasoning"? Because we... read more

Stewart B 

on BBB

5 years ago

Unfortunately our State Farm Insurance agent that we have had since 1991 passed away. Mr. Vargas took over this agency. What a HUGE disappointment! We find his office has rude staff and they are VERY disorganized. Very very disorganized. Made billing errors twice and caused us A LOT of aggravation and undue stress. They made the mistakes and WE had to prove that they made the mistakes AND their reply was basically "Oops". We changed agents but were very tempted to change insurance companies. Just not a professional business ... read more