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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Have had my home owners policy for 4 years and auto policy for about 7 years. Never had a claim. I was informed by 2 different roofing companies that I need a new roof due to the wind/ hail storm this year. I was told by both companies that state farm almost never approves a roof and they where right. The contractors suggested switching to a different insurance company, think I will. Cheap rates but why have insurance if you can't use it. Feels like I'm throwing money away.
Business response:
January 15, 2021 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number: *******To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 8, 2021. While we cannot share specific details in this public response, Team Manager Todd S****** attempted to contact the complainant, Ryan *********, on January 12, 2021, and again on January 14, 2021 to address his concerns regarding the valuation of damage to his roof. A letter is being sent to Mr. ********* requesting t... read more
State Farm is horrible! Their slogan “like a good neighbor” is a lie. A good neighbor would never expect money from someone who has just experienced a natural disaster! My children and I have lost everything, and been displaced! State Farm won’t even cover our temporary housing unless we pay them first! Smh! They have yet to go through our personal property list and cut us a check, but demanded I pay them before my children, and I are put out on the street. The worst service I’ve received ever. Insurance is suppose to take t... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 14, 2020. While we cannot share specific details in this public response, our Claims Department contacted the complainant on December 18, 2020, to address her concerns. We have reached a satisfactory resolution. Our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Fire Claims (844) 458-4300 State Farm Fire and Casualty Company
I purchase rental insurance from agent, Alex Quilis from the Lawrenceville, Ga office. I'm very satisfied with the curtesy and service that I received. Bobby Bland
So I have been a State Farm Policy Owner for over 35 years -- we are talking home, life, and auto. Last week I received a cancellation letter of my homeowners policy. No warning whatsoever. I was advised it was due to my son (who is not on the deed of the house) failed to provide his drivers license to them. Fact #1: he did. Fact #2: what does his drivers license have to do with my homeowners policy? I have contacted other companies and they won't even give me a quote since my current policy was cancelled... and in the off c... read more
State farm will cancel you for licence expired even though you can not get in to dmv due to covid19 and not being able to get a appointment in time.
***If you want State Farm insurance, that’s fine, but please choose another agent.*** I am 8 months pregnant and found more affordable coverage for my family. I called to cancel my policy with State Farm, a company I have been insured through for about 10-11 years, so changing was a difficult decision for me as I had enjoyed my coverage over the years, I just wanted something a little cheaper since my baby would be arriving soon. When I called to cancel, Angie who works in Deanna’s office forgot to mute and started talking n... read more
Just wanted to thank a very sweet lady that I met that at rouses off of Johnson Street across from Giles automotive that works for State Farm Insurance Agent chase Desormeaux I think she can bring a lot to the table for anyone that needs to have Insurance so give her a call at State Farm Insurance chase Desormeaux is her boss if I'm not mistaken I think her name is Rechelle she has a great personality that is out of this world.
If i could give 0 stars i would. They dont even deserve to have 1 star. When i added my 16 year old to our policy, it was a nightmare. After3 months they still didn't have it correct. I had to deal with about 5 different people And the worse one to deal with was Andrew McConville. After about 2 months of having the same issues i got an email from him stating that the person i was dealing with had been fired and that he would be more than happy to help me. Great, lets see if i can get some where with him. He is defiantly a sm... read more
at 4:30ish on 11/14/2020 I called State Farm do discuss my policy and I was transferred to talk to guy who presented himself as James. He wouldn't stop interrupting me and was raising his voice at me. His exact words were "..listen..listen..LISTEN, IF YOU JUST LISTEN TO ME i can explain you...".Really? That is customer service????I am a business owner,and I have never treated any of my clients with such disrespect. I stopped him and asked , still very calm, to transfer me to a supervisor and he refused,I asked him a second t... read more
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open at 8:30 a.m.
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