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State Farm: Lanny Norris
- Insurance
- Russellville, AL
About this business
Specializing in: - Homeowners Insurance - Long Term Care Insurance - Insurance - Property & Casualty Insurance
Location details
201 Washington Ave NW, PO Box 640, Russellville, AL, 35653, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called 3 times within 30 seconds. Clearly I don't want to talk to you! I will not switch companies. Said it was because of spam calls. Yet you're spamming me. How crappy of a business practices to call over and over again.
As of February 6, 2021 State Farm Web page is still showing my home owners insurance payment past due in the amount of $2,947.59 and this was paid on January 29, 2021. I have talked to State Farm several times about this issue and no one seems to care about fixing the problem. NO CUSTOMER SERVICE HERE! If you are looking for insurance I suggest you look elsewhere!
Never in my life have I been more disgusted with an insurance agency then with State Farm. I added a non daily driver, and they jacked up the rate by nearly $100. They also ran a credit check without permission. The ads about caring, all lies. They only care about stealing your money and not about helping you.
Business response:
BBB Dispute Resolution Department: Thank you for the opportunity to reply to your correspondence dated February 5, 2021. While we cannot share specific details in this public response, our Auto Operations Division has contacted the complainant to address the concern. Sincerely, Underwriting Services State Farm Insurance Companies
This review is based solely on the service received from the call center located in DuPont, WA. A family member was involved in an accident a week ago. I call the claim center to make sure everything is in order. I was fortunate to have Will helping me. He went above and beyond to assist me in a stressful time. I later received a call from his supervisor, Blair, and had a great conversation my experience. I'm grateful for both Will and Blair for the service they provided.
State Farm is the worst, their customer hit my son at a controlled intersection, and got a citation and fine of failing to yield, while making a right turn out of the gas station. We both have liability, but he hit my son, and the police report even shows the diagram of how he hit my son. My son called the police too. They are claiming that it's not their fault and they aren't going to pay. They also had two aggressive women claim they already had the police report, when I haven't even received it yet. The worst is that I'm ... read more
Business response:
To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 5, 2021. While we cannot share specific details in this public response, our Claims Department contacted the complainant on January 19, 2021, to address her concerns. We will continue to work with the complainant to reach a satisfactory resolution and we will review and consider any new information if presented. Sincerely, Complex Team State Farm Mutual Automobile Insurance Company
They do NOT pay or cover anything if you are riding in a car, and get shot. This occurred in Nov 2020. Charlottte, NC ROAD RAGE is happening a lot!! My son was a passenger in a car with full coverage. He was shot twice, and State Farm didn't pay for any medical bills! They didn't pay for anything. They also hindered the investigation, because they didn't require the car (insured by them) to be inspected by the Police or Detective, before having all the blood cleaned up and the repairs done. Their negligence caused the shoote... read more
Starting from the beginning. I have had an auto policy w/ State Farm since 2006 with the same agent. I have only had 2 auto claims in that time frame. One was an accident with a deer and the other was vandalism thanks to some drunk idiots fighting in the parking lot. When my wife and I decided to buy our first home together, naturally, they were my choice for home owner's insurance, so we signed up for that in 2015. A few years go past and my wife and I notice the ceiling in our master bath is wet. We call a couple roofers t... read more
State farm is not a good neighbor. claim for home damage rain and hail denied with four leaks in the house roofs . They said that they see no damage .
Business response:
They are not the ones for home insurance .
I'm going back to Allstate. State farm has shown their true colors when dealing with an accident with both parties having State farm insurance. Glad to know that what State farm truly cares about it is its executive teams bonus plan.
Frequently asked questions about State Farm: Lanny Norris
How is State Farm: Lanny Norris rated?
State Farm: Lanny Norris has a 1.2 star rating with 460 reviews.
When is State Farm: Lanny Norris open?
State Farm: Lanny Norris is closed now. It will open at 8:30 a.m.
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