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Staples
- Industrial Equipment Supplier
- Salem, NH
About this business
Location details
176 S Broadway, Market Basket Ctr, Salem, NH, 03079, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I placed an order with Staples on 1/28 and estimated delivery is on 2/4. 30 mins after I received their order confirmation, the order Status on their website shows the estimated delivery date as invalid date. I contacted their representative via online chat the same day, and the representative assured me that I will get my order on 2/4 as planned. Then on 1/31, since the estimated delivery is still show as invalid, I called them and the lady who answered my call “guaranteed “ me that I will receive my order on 2/4 and they h... read more
Business response:
We sincerely apologize for any inconvenience the customer may have experience. Unfortunately, the vendor (*******) for these face masks is out of stock of their masks and does not have an eta when they will have more. The customer's order will be cancelled and any pending authorization will drop off the customer's account. Per our terms and conditions "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right t... read more
I bought around 33 hand sanitizers ****** from 3 Different Staples stores on Feb 6 and guess what when I got home I figured out those are expired 4/2017.... from 2017 and now is 2020 how could it possible happens??? Nothing else they can do for me beside I can or have to return and get money back... So waste my time and my gasssssss.
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have sent the customer a $20 Staples courtesy coupon to help pay for the replacements.
I placed an order with Staples on 1/28 and estimated delivery is on 2/4. 30 mins after I received their order confirmation, the order Status on their website shows the estimated delivery date as invalid date. I contacted their representative via online chat the same day, and the representative assured me that I will get my order on 2/4 as planned. Then on 1/31, since the estimated delivery is still show as invalid, I called them and the lady who answered my call “guaranteed “ me that I will receive my order on 2/4 and they h... read more
Business response:
We sincerely apologize for any inconvenience the customer may have experience. Unfortunately, the vendor (*******) for these face masks is out of stock of their masks and does not have an eta when they will have more. The customer's order will be cancelled and any pending authorization will drop off the customer's account. Per our terms and conditions "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right t... read more
I bought around 33 hand sanitizers ****** from 3 Different Staples stores on Feb 6 and guess what when I got home I figured out those are expired 4/2017.... from 2017 and now is 2020 how could it possible happens??? Nothing else they can do for me beside I can or have to return and get money back... So waste my time and my gasssssss.
Business response:
We sincerely apologize for the inconvenience the customer experienced. We have sent the customer a $20 Staples courtesy coupon to help pay for the replacements.
Randy in printing department is the most patient kindest nicest and helpful I could ever wish for. Thank you staples for hiring a good man.
Business response:
We are so pleased to hear this positive feedback about Randy. Thank you for providing this to us. We will make sure that Randy is recognized for this great customer service.
Randy in printing department is the most patient kindest nicest and helpful I could ever wish for. Thank you staples for hiring a good man.
Business response:
We are so pleased to hear this positive feedback about Randy. Thank you for providing this to us. We will make sure that Randy is recognized for this great customer service.
I made an order on staple website on January 27. Everything went smoothly when I placed the order and I got my confirmation email soon. But until January 30, my order hasn’t been shipped out, therefore, I called the customer service in the afternoon of January 30, and the representative over the phone assured me that my order would arrive by 2/1/2020. However, When I called the customer service again today as the order has not been shipped yet, they are telling me a different story—the representative told me that the order w... read more
Business response:
We sincerely apologize for any inconvenience the customer may have experience. Unfortunately, the vendor (*******) for these face masks is out of stock of their masks and does not have an eta when they will have more. The customer's order will be cancelled and any pending authorization will drop off the customer's account. Per our terms and conditions "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right t... read more
I made an order on staple website on January 27. Everything went smoothly when I placed the order and I got my confirmation email soon. But until January 30, my order hasn’t been shipped out, therefore, I called the customer service in the afternoon of January 30, and the representative over the phone assured me that my order would arrive by 2/1/2020. However, When I called the customer service again today as the order has not been shipped yet, they are telling me a different story—the representative told me that the order w... read more
Business response:
We sincerely apologize for any inconvenience the customer may have experience. Unfortunately, the vendor (*******) for these face masks is out of stock of their masks and does not have an eta when they will have more. The customer's order will be cancelled and any pending authorization will drop off the customer's account. Per our terms and conditions "The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right t... read more
I was at staples on king st in Waterloo this morning and the associate Crystal was less than helpful. She made me do everything I had already done and tried online. Very frustrating as I had a wonderful experience at a different staples several years ago.
Business response:
We sincerely apologize for the experience you had with *******. We are sharing the experience with our Canada team to address. Thank you for sharing this with us so that we can improve.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.6 star rating with 402 reviews.
When is Staples open?
Staples is open now. It will close at 9:00 p.m.
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