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Staples
- Printing Services
- Nashua, NH
About this business
Location details
252 Daniel Webster Hwy, Staples Plaza, Nashua, NH, 03060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I cannot get a response concerning their online ink cartridge recycling. When I take ink cartridges into a Staples store to recycle they give me credit for recycling the cartridges on the day I take them in. When I do it online and printout a shipping label and send them through *** , when do I receive the credit for the ink cartridge being recycled. My question is this, what day does Staples give credit for these mailed in recycled ink cartridges? Do I receive credit on the day the prepaid shipping label was requested and p... read more
Business response:
We sincerely apologize for any inconvenience the customer experienced. All terms and conditions of our ink recycling program can be found on Staples. com. The process for online ink recycling will normally take 4-6 weeks from when they were sent in to be processed. Please let us know if you have any further questions.
I cannot get a response concerning their online ink cartridge recycling. When I take ink cartridges into a Staples store to recycle they give me credit for recycling the cartridges on the day I take them in. When I do it online and printout a shipping label and send them through *** , when do I receive the credit for the ink cartridge being recycled. My question is this, what day does Staples give credit for these mailed in recycled ink cartridges? Do I receive credit on the day the prepaid shipping label was requested and p... read more
Business response:
We sincerely apologize for any inconvenience the customer experienced. All terms and conditions of our ink recycling program can be found on Staples. com. The process for online ink recycling will normally take 4-6 weeks from when they were sent in to be processed. Please let us know if you have any further questions.
omg all I can say is worst experience ever I bought paper towels online and they were in stock said they would be delivered and then they never came! My card had money taken out though so they made sure they had my money. I called customer service waited forever on hold for them to tell me it will come and I will get email update...never got the email update and I go online and it says my order is cancelled!! Call back and wait on hold forever to ask for a refund at this point bc it says my order is cancelled I just want my ... read more
Business response:
We are very sorry to hear that you had a negative experience with Staples. Please accept our sincere apologies for any inconvenience we may have caused you. I have investigated your claim and was able to determine that per our terms and conditions the refund has to go back to the original method of payment as we do not have a way of changing this within our system. We suggest calling the phone number on the back of the card and speaking to card holder services regarding the refund. We have issued you a $20 Staples courtesy c... read more
omg all I can say is worst experience ever I bought paper towels online and they were in stock said they would be delivered and then they never came! My card had money taken out though so they made sure they had my money. I called customer service waited forever on hold for them to tell me it will come and I will get email update...never got the email update and I go online and it says my order is cancelled!! Call back and wait on hold forever to ask for a refund at this point bc it says my order is cancelled I just want my ... read more
Business response:
We are very sorry to hear that you had a negative experience with Staples. Please accept our sincere apologies for any inconvenience we may have caused you. I have investigated your claim and was able to determine that per our terms and conditions the refund has to go back to the original method of payment as we do not have a way of changing this within our system. We suggest calling the phone number on the back of the card and speaking to card holder services regarding the refund. We have issued you a $20 Staples courtesy c... read more
I placed an order on their website on April 2, 2020. I never received an order confirmation email even after checking junk/spam folders, so I emailed them last week to ask for an order confirmation email. Here I am, April 13, with no order confirmation number and no response to my inquiry. I will be sending a second inquiry today. If it is followed by another non-response, I will be reporting them to my bank for fraudulent charges. (Oh, yes, I never received an order confirmation, but they certainly charged my card quickly e... read more
Business response:
Thank you for taking the time to contact Staples concerning your recent order experience. In researching your order, we found that an email confirmation was sent to ********************* *n 4/1/2020 at 9:44am and then another email was sent on 4/1/2020 at 4:27pm letting you know that the item was out of stock. We do apologize that you did not receive them but can assure you the emails were sent. We always enjoy hearing from our valued customers and hope this experience will not deter you from shopping with us altogether.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! 0 stars I would highly highly recommend NOT using staples for any of your business needs. Not only are they way over priced, you will never receive your items, and when you need to call and talk to someone to find out why your order was never received, they will make you wait on hold for over an hour just to speak to a manager out of spite. I placed an order for my business on March 27 with 2-day delivery, On April 1st I called to see why my package was marked "unsafe to d... read more
I placed an order on their website on April 2, 2020. I never received an order confirmation email even after checking junk/spam folders, so I emailed them last week to ask for an order confirmation email. Here I am, April 13, with no order confirmation number and no response to my inquiry. I will be sending a second inquiry today. If it is followed by another non-response, I will be reporting them to my bank for fraudulent charges. (Oh, yes, I never received an order confirmation, but they certainly charged my card quickly e... read more
Business response:
Thank you for taking the time to contact Staples concerning your recent order experience. In researching your order, we found that an email confirmation was sent to ********************* *n 4/1/2020 at 9:44am and then another email was sent on 4/1/2020 at 4:27pm letting you know that the item was out of stock. We do apologize that you did not receive them but can assure you the emails were sent. We always enjoy hearing from our valued customers and hope this experience will not deter you from shopping with us altogether.
I was at this location at 4/13/20 3:00pm. I went in for some disinfectant wipes. They had a sign up stating limit 3. Headed to the register the manager see's me with 2 wipes and states that the limit is one. I said ok, and proceeded to let him know that their sign said limit 3. He them tells me that he didn't care what the sign said in a very rude tone. And as we were walking towards the door, he laughed and started talking about the situation with another employee.
Business response:
We sincerely apologize for your experience at the store. We have addressed the issue accordingly with our store team. Thank you for bringing this to our attention.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!! 0 stars I would highly highly recommend NOT using staples for any of your business needs. Not only are they way over priced, you will never receive your items, and when you need to call and talk to someone to find out why your order was never received, they will make you wait on hold for over an hour just to speak to a manager out of spite. I placed an order for my business on March 27 with 2-day delivery, On April 1st I called to see why my package was marked "unsafe to d... read more
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.9 star rating with 441 reviews.
When is Staples open?
Staples is open now. It will close at 9:00 p.m.
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