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Staples
- Printing Services
- Nashua, NH
About this business
So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.
Location details
252 Daniel Webster Hwy, Staples Plaza, Nashua, NH, 03060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
This is against staples. I brought a phone in to have a cracked screen replaced.. When my father picked it up he brought to me. When I turned it on it wasn't working right. I brought it back and when I left the second time it was not only not fixed but they stripped the screws so they do not go all the way in. When I contacted headquarters they the paper was signed saying everything was fine so it was my problem The person I talked to even had an attidude
Business response:
Staples is certainly sorry that you have had issues at the store with repair and replacement of phone. However there is a process in which store can process replacement or fix phones . You declined that option for us to be able to fix and make right. We cannot determine or refund anything until our 3rd party reviews item to determine the damages.
This is in regards to a rebate filed in Oct. I filed the rebate, gave it 6-to 10 weeks. Never received the rebate, so contacted the rebate center, resubmitted the forms, they told me I did not qualify, when I questioned that, i was told to resubmit they could not read the PDF, (so I was lied to and just dismissed)now they are telling me, I submitted to late. So Staples must be doing bad if $41.00 is more important to the company than honoring a rebate that was file-with a confirmation during the correct time period.
Business response:
Staples is Certainly Sorry you had this experience with Rebates we will be reaching out to you directly to see what we can do to help fix this situation.
I purchased a ******* chair (*** ******) from Staples at Preston & Forest in Dallas, TX 75244 on Dec. 12, 2010. After using it at home for just a few months, the brown faux leather finish peels off quite easily. It comes off in bits that go everywhere. It is dangerous to have around a home because children and pets could ingest the peelings, so I stopped using it and wrapped the chair in cloth to prevent further disintegration of the brown finish covering the chair. I have the box and original packing material. The chair pro... read more
Business response:
Staples is certainly sorry and would like nothing more than to help you. However it is true that this far back it is hard to retrieve Register Receipts and store to take item to return or exchange. The item is Staples item so we have Staples Warranty Team for Staples products please contact <a class="sw-phone" title="Call with Dialpad" target="_blank" href="https://dialpad.com/launch?phone=###-###-####">###-###-####</a> or email: SBProdsupport@Staples.com .
We were promised 2-day free delivery of an item that was not in stock in store. After a few days, we got email confirmation of delivery in about 10 days and cancelled the order. The order was cancelled, the item was never shipped to us, but Staples refuses to issue the refund until they move the product back to their warehouse- which has so far taken over 2 weeks. They are liars and are also behaving dishonestly with our money.
Business response:
Staples sincerely apologizes for the inconvenience you experienced. Unfortunately, we were unable to cancel your order before it shipped out. Due to this, we had to make sure we received the item back before a refund could be issued. As of 01/03/18, we have issued a refund of $32.58 back to the method of payment on the order. Thank you for sharing your feedback with Staples.
I tried to purchase a ****** 2 which they had advertised online. But, they had it was only available to purchase in the store. But, there were no stores available to purchase it outside of a 100 radius. I asked them to take the product offline if you can’t purchase it online or in a store. Who the hell want to drive over 100 mikes to purchase this.
Business response:
We are very sorry to hear that you were unable to purchase the advertised item you wanted. Unfortunately, while the item may be out of stock in your local area we will not remove the item unless it is discontinued and out of stock across the board. We appreciate your feedback and will continue to strive to improve our inventory availability.
Staples shipped us the wrong toner for our ***l printer. I called customer service and gave them the exact item number that was incorrect. The agent shipped the exact same wrong toner again! Then I was told they would not send me a label to return the incorrect item- that it is my responsibility to return the item.
Business response:
We are sorry to hear that you were shipped the wrong item and apologize for the inconvenience. We have emailed you an UPS label to attach to the box. You can give it to any UPS driver or return it to the store. Thank you for your understanding and patience with the process as we know it is not convenient for you to have to return the item.
I placed an order for various electronics as part of their 'Cyber Monday' special. After successfully completing the transaction, I was sent confirmation emails for the orders. 12-hours later, when all the Cyber Monday deals were expired, Staples sent me an email stating that the items I ordered are out of stock and that the transactions had been cancelled. I called customer service and suggested they honor the price they "confirmed" me for 12-hours earlier when the item comes back into stock, and I was told that's not possi... read more
Business response:
Thank you for taking the time to contact Staples regarding the unavailability of the advertised technology. We sincerely apologize for any inconvenience this may have caused. It is not Staples’ intention to mislead our customers in any way. Based on our projected sales we should have had sufficient stock for this item. However, due to the popularity of our Cyber Monday advertisement the demand was extremely high and we sold out of the item faster than anticipated. I have shared your experience with our replenishment team so ... read more
Purchased a ******** Chair Brown on 1/12/14. Item number *********. This chair has a 5 year or so they say. When I called them, Staples told me they would only give me a portion of my purchase back. I want all the money back so I can buy something that the material isn't peeling off of. What good is a warranty when you refuse to honor it? I'm fed up with you!! You even discontinued this item as I was informed!!! Your customer service is a joke, and you need to better make this right Staples!!!! I will never do business with ... read more
Business response:
We are sorry to hear that you encountered a problem with one of our chairs. We have investigated your claim with our Staples Brand Support Team and it was explained that the reason you were only able to get $55 back is that the amount issued is based on the amount of time left on the warranty. Since the chair has been used for 3 years, they time left on the chair. He used the chair for over 3 years so he is not going to get all of his money back." the $55 provided was the depreciated value of the chair. We are unable to indi... read more
Recently our son was diagnoised with ******. Our insuranced denied any attempt to get our son therapy. We have had to apply for ******** waivers and childrens special health services insurance. I needed to have some forms that were missing faxed right away. My husband knew staples had a fax machine so he went there to fax the paperwork right away so we can get on the waiting list to get our son help with ****** therapy. My husband called and told me $107 later is what it cost us to fax paperwork. I was in tears. Why would fa... read more
Business response:
Staples apologizes for any inconvenience we may have caused. We will further evaluate our price structure and ensure we are competitive with the market.
Frequently asked questions about Staples
How is Staples rated?
Staples has a 2.7 star rating with 402 reviews.
When is Staples open?
Staples is open now. It will close at 6:00 p.m.
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