Spark Salon

Igor, it seems as though we have no history of you ever being charged for no showing an appointment. It seems as though you may live outside of the United States in Ukraine. If you are writing a response in regards to a friend or family member that you know who has received services in our salon or has had our cancellation/no show policy enforced, we do apologize. We have had to put this policy in place to protect our stylists from having last minute cancellations and clients who do not show up for an appointment. Stylists are not able to fill large appointment gaps when this happens leaving them without income and throughout all of the hurdles that so many have experienced throughout this year due to covid and business closures we have had to enforce a new policy. We are very clear about this policy on our website and throughout our entire booking process. When reserving an appointment our customers are sent an email regarding the policy and are sent multiple text messages to confirm their appointments. A text message is sent when scheduling, again a week before the appointment and again 3 days prior mentioning the cancellation/no show policy and to move appointments before 48 hours to avoid late reschedule charges. This is how many salon/spas and other reservation and appointment based businesses operate. We apologize for any confusion for who you are writing this review on behalf of but feel as though our policy is clear and we have not had issues with any other customers.