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Spain Gardens
- Apartments
- Albuquerque, NM
About this business
Spain Gardens is where you will find apartment homes that are second to none. Whether you are looking for peace and quiet or comfort and convenience, Spain Gardens has it all! Our convenient location provides easy access to shopping, major freeways, and fabulous restaurants. Set on over 37 park like acres, and our central location is ideal for any lifestyle. Living does not get any better than this! We offer a variety of spacious and elegantly designed studio, one, and two bedroom floor plans meticulously crafted with your l... read more
Location details
8401 Spain Rd NE, Albuquerque, NM, 87111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
The worst, don’t waste your time or money Nothing about these apartments is worth renting from here. Overpriced, better off paying a mortgage than the rent. Terribly put together and renovated, nothing is fixed appropriately. Maintenance doesn’t fix anything, ignores requests and enters apartments completely unannounced and with no notice. Squatters using vacant apartments, they now have electronic locks with passcodes, so someone within the company must be giving out codes for others to access and use. Random people always ... read more
Business response:
We're truly sorry to hear about your negative experience at our apartment community. Your feedback is important to us, and we take your concerns seriously. We apologize for any inconvenience you've experienced. We will look into these matters to improve the overall living experience for our residents. We'd like to reassure you that no one within the company is giving out codes for others to access and use. If you have any concerns you'd like for us to address in a more personalized manner, please don't hesitate to reach out ... read more
False advertising Do not expect to be able to use amenities listed such as the Swimming pool, Fitness center, Clubhouse, Business center, or Controlled access gates. The photos provided are also not an accurate representation of what your apartment may look like. Please take the time to tour the apartments before moving in. And if you can, speak to a resident or two about their experience living here.
Business response:
Thank you for sharing your experience and providing feedback on our apartment community. We apologize for any inconvenience you may have faced. We understand the importance of having access to the listed amenities, and we are pleased to inform you that the gym and pool will be reopened within the upcoming weeks. Your feedback is essential to us, and we will take it into consideration as we strive to enhance our community and ensure a positive living environment for all residents. If you have any further concerns, please don'... read more
Good minus amenities This complex is in a convenient location, fairly priced for the area, and the grounds are very large and perfect for walking. My only real complaint is about the transparency, and the amenities. We were told the fitness center and rec building would be open early May, both verbally and in email, and those are still yet to available for use. There are also two pools on sight, both full of water, with umbrellas put out and lights on, that are also not open. This is a bit more frustrating since we do pay a ... read more
Don't waste your time or money The staff is awful they don't offer half of the things they up charge you for.If you need to talk to office staff plan on calling 5 times before you get a answer if you are lucky and the office people like to argue with you and escalate situations they do work on your apartment without the 24 hour notice and act like it's no big deal the gates have been broken for 2 years already the lighting is awful it's pitch black all around the complex at night so crime happens alot stolen cars all the tim... read more
Business response:
Our team values our residents and we’re proud of our commitment to serve them with respect and honesty. We are sorry to see your feedback and would certainly like to learn more about some of the issues you are bringing up in your review. I would welcome another conversation with you to hear your concerns and answer any additional questions in a civil manner. Regards, Bobbie Community Manager
Non-communicative and unprofessional We moved out 2 months ago and have been waiting for our deposit refund and a refund for being charged double for our utilities the last month of our lease ever since. I have spoken at length about this issue with Ben, the Assistant Property Manager, and Bobbie, the Property Manager, with no success. Calling to speak with someone warrants no response, going in to speak with either one warrants no response. Bobbie telling me that she would contact me by email or phone call by a specific dat... read more
Business response:
Hello Michelle, We apologize for any delay in the return of your deposit and will follow up today to get you any additional update if available. Our team does appreciate your patience and understand that you are frustrated. I will contact you as quickly as possible. Regards, Bobbie Community Manager
Lack of Communication With Residents The new owners are great at projects to upgrade the community, however fail completely to give residents even a courtesy notice of work to be done on their building. Just this morning, for example, an email blast was sent out about a project at the dog park. However absolutely no notice has been given to residents when their roof, or windows, or sidewalk outside, will be replaced. Apparently seeing work done around the complex is expected to serve as a notification that someone will be dr... read more
Business response:
Dear AB We appreciate all reviews and suggestions so that we may best serve our valued residents. Our team does it’s best to announce any and all necessary work projects that will be done on the community in a timely manner. We apologize for any inconvenience or disruption in your day. Please feel free to contact me directly if you would like to discuss any additional concerns so that you can remain happy in your home. Thank you and I hope to speak with you soon. Regards, Bobbie Community Manager
Break ins common Replaced security with company who job is literally to impound tenant vehicles. They will tell you it is for this and that. But it becomes apparent what it is for soon.
Business response:
To the person who left this review, As new owners of this lifestyle community, we appreciate all reviews and feedback to best serve our valued residents. The experiences mentioned in your review are highly unusual but we hear your frustration and certainly would like to learn more. Our team takes great pride in providing all residents with outstanding service, comfortable homes and amazing amenities. We are sorry to see you are not happy. Please contact me directly at your earliest convenience so we can discuss your concerns... read more
Worst Complex Experience Maintenance was horrible. Heater went out and was without heat for a week. Water leaks and ceiling damage that were reported in the walk through that never got fixed. Single parent mind you. Staff was very unprofessional, not knowledgeable or helpful at all. And when closing my lease wanted to keep the deposit for hidden fees and extra charges they couldn't explain. Keep you and your family away from this place!
Business response:
To the individual who wrote this review, My name is Bobbie Bell and I am the new Manager at Acacia Gardens and Northland Investment Corporation is the new owner. Our team is passionate and committed to providing outstanding service, fantastic amenities and spacious, comfortable homes for all our residents. We take great pride in responding quickly to any and all issues that may arise in your home. The well being of our residents is also a top priority. We are certainly sorry to see that you had needs that were not addressed ... read more
Worst complex I have ever lived in I have never had an apartment complex treat me this badly. When you walk into the office people don't even acknowledge you. When I moved in I was moving into a "remodeled unit", But the shower and the bathtub are both old and the shower keeps getting cracks in the bottom. every time I've had to deal with the office they've been extremely rude. I've never had an apartment complex treat me this badly. I've held up my end of being a good tenant by always paying my rent on time and I have very ... read more
Frequently asked questions about Spain Gardens
How is Spain Gardens rated?
Spain Gardens has a 2.5 star rating with 481 reviews.
When is Spain Gardens open?
Spain Gardens is closed now. It will open at 8:30 a.m.
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