Southwest Pool & Spa Repair

Chastity L. 

on Yellow Pages

11 years ago

This company is not Better Business Bureau accredited and the BBB does not have sufficient background information for them. They also have many complaints against them. I had a terrible experience not with the work but with the staff who are extremely rude and unprofessional. I was in years after the phone conversation and it was about an appointment. And I have used them in the past and had small issues. . Out of all of the reviews I have been reading from here, yelp etc all but 2 are negative. The best way to see if a comp... read more

brittanybee 

on Yellow Pages

11 years ago

If you are looking for a company with extremely poor customer service I recommend these guys. I'm obligated to use them because of my home warranty. Everytime they dont call or come by when they schedule you ibstead they show up or call randonly at THIER convince, then will get upset with you if you can't be there. Not to mention, if you have to reschedule you, they will all you and harass you on why you canceled. .. when in theory they canceled by not calling or coming when they say they will. Ive dealt with this company 3 ... read more

mary-baltimore 

on Yellow Pages

12 years ago

To whom it may concern, We do thousands of jobs a year for many different warranty companies. Our technicians have been with us over 20 plus years and we also have spa specialist that works for us. In response to all the bad reviews and the accusations that you read are because when we make a report to the warranty companies we tell them exactly what we see and what is wrong. Then at this point the warranty companies decide whether it is covered or not. We do as we are told by the warranty companies. We work for them not the... read more