Southern Eye Group of Alabama

Ashley Cartier 

on Google

2 months ago

Saraland, AL This is a split review. My service would have been 5 stars. Love my glasses. Was treated well. However, my husband was seen the same day as I, back in the middle of May. On that same day, he requested a refund on his nearly $300 glasses because he decided against having trifocal lenses. We were told that it's no problem, that refunds are issued on the 1st of each month. OK, that's fine. I waited until after the 1st of July to contact them, in case it was just not processed in time. I was told that the director p... read more

Anonymous 

on Google

5 months ago

Here are some tips for the CSR folks/scheduling at Southern Eye Group. Have a note pad handy when you answer the phone, write down the callers name and DOB. When you ask someone their name three times, ìts evident that you are not listening to them. Instead of arguing that you sent over paperwork, just say, "do you mind holding while I follow up, or may I call you back?" Then do what you commit to do. I worked as a CSR for Blue Cross Blue Shield of MI and I never told someone, "I don't know." It was always, "let's look into ... read more

Louis Bird 

on Google

5 months ago

Here are some tips for the CSR folks/scheduling at Southern Eye Group. Have a note pad handy when you answer the phone, write down the callers name and DOB. When you ask someone their name three times, ìts evident that you are not listening to them. Instead of arguing that you sent over paperwork, just say, "do you mind holding while I follow up, or may I call you back?" Then do what you commit to do. I worked as a CSR for Blue Cross Blue Shield of MI and I never told someone, "I don't know." It was always, "let's look into ... read more

Anonymous 

on Google

6 months ago

My experience was very unpleasant. After a 45 minute wait a polite staff member took me back for my eye exam. They never stated their credentials. For 50 minutes they were unable to adjust the test lens so that I could see clearly. I ran out of time and felt they were not going to help me and left without a prescription. Counting travel I wasted 3 hours on a busy day. 

Frank Busbey 

on Google

6 months ago

My experience was very unpleasant. After a 45 minute wait a polite staff member took me back for my eye exam. They never stated their credentials. For 50 minutes they were unable to adjust the test lens so that I could see clearly. I ran out of time and felt they were not going to help me and left without a prescription. Counting travel I wasted 3 hours on a busy day.