South Point Hyundai

Angel R 

on BBB

5 months ago

I took my 2020 Hyundai Elantra into South Point Hyundai because my front turning signals arent working. I purchased the vehicle from ********** Hyundai, but I couldnt get an appointment there until March 2025 I did purchase an extended warranty with my car when I bought it. The warranty didnt cover the turning signals, they said its my fault. They gave me a list of items that needed repair and were not covered by the warranty either. Approximately $1200.00 worth of work. The worse part of my complaint, they charged me almost... read more

Justin G 

on BBB

a year ago

So far everybody has the same issue, their service department is finding ways to rip people off. I went to bring in my lease for its service, but needed to wait two months to get an appointment because they were booked solid. When I brought the car in they told me I needed to pay for the service now because I exceeded the mileage for the service. They made me wait two months to bring the car in, Im not keeping the car in one place while I wait.The brakes have been vibrating like crazy, like I said, this car is a lease. They ... read more

Marc A 

on BBB

a year ago

This place is a COMPLETE RIP OFF! I took my car to South Point Hyundai after I went to ****'s Ultimate Automotive because ***** pulled codes that indicated the engine knock sensor was detecting an issue and the engine was experiencing a miss fire. I then had to wait 30 days for South Point Hyundai to get around to looking at it. South Point Hyundai informed me that there was nothing wrong with the car and it ran fine. I told them about the codes from ***** and they told me they had pulled no codes. They then said they wouldn... read more

Patrice R 

on BBB

a year ago

Went for a recall fuel tube I been having some problems with my car overheating Concerned about it I did some research to see if the fuel tube was the cause I found out that a faulty fuel tube can actually lead to a car catching fire Alarmed by this information I made sure to inform the advisor about my concerns during my visit to the dealership However was disappointment the advisor didnt provide any clarity or reassurance regarding the potential connection between the overheating and the fuel tube but it seemed that they w... read more

Richard D 

on BBB

a year ago

Called SouthPoint Hyundai Service on 9/18/23 because the horn on my 2022 Santa Fe isnt working . It wont even pass state inspection without a working horn (safety issue). Even explaining that part of the issue didnt help-I was told they would be glad to set me up with an appointment -in January of ****! 4 months from now! ****** area Hyundai dealers are terrible-theyre booked out for months, while competitors at ***** and ***** are about 1-3 weeks out for the same issue. Theyre still claiming pandemic supply issues, but it s... read more

Carmen G 

on BBB

a year ago

I bought two cars on March 25 2023 an Elentra and a Sonata. I especific said no type of warranty. Being my first time I didn't realize it was added until my daughter pointed out. ***** was the salesman and ******* the finance. I have call and email ******* since May 4th 2023 asking to remove the protection plan from both of the cars. I am going thru lateral steps I even send email to the general manager ***. As for today May 26 2023 nothing has been done. I call to company that is financing my car and they haven't received n... read more

Alyssa M 

on BBB

2 years ago

I am very disappointed with the service I received at the dealership. I dropped off my vehicle to have some issues looked at (breaks, tire pressure light, and leaking sunroof). I was told by the worker that if I didnt get my car serviced there then I would have to pay a $180 service fee. I signed the waiver and left. There was no other talk of chargers/fees at the time. I received an email with a list of issues that my car had and how much it would cost ($7000). I declined through the email/website link to have the items fix... read more

Dale B 

on BBB

3 years ago

My girlfriend bought a brand new Accent from ******* Far. As she was driving home from the dealership the rear passenger tire had a blow out. Thirty miles from the dealership. She called ******* hoping for some help and he was unable to help her. She called the 24 hour roadside assistance that comes with every new car and she still (3 days later) has not heard back from them. After she got help changing her tire she limped back to the dealership and ******* told her she could purchase a new tire. She asked to speak to a mana... read more

Alexander O 

on BBB

4 years ago

We made an appointment to have our 2017 Hyundai Santa Fe looked at because it was making an odd noise when stopping, accelerating, and turning, and when we dropped off the vehicle we were told it would be a few days before they could look at it. A few days? Why have an appointment system if it's going to be a few days? Asking if we could just bring it back in a few days, they said no, because the mileage could change too much (what?). Anyway, a few days pass and no word, so we call and leave messages, but get no word. We cal... read more