Sound Sleep Medical

Loral Prime LLC 

on Google

3 weeks ago

I expected much better customer service. After scheduling an appointment two weeks in advance, I received a text the day before saying I had to come in immediately because no one would be available on my scheduled appointment date. I understand that things happen, but the way this was handled was unacceptable. People work and can’t always change their schedules at the last minute. When I called to discuss it, Marci hung up on me. Customers deserve better communication and respect. 

Marie Joy Oliva 

on Google

3 weeks ago

If I could give zero stars, I would. I scheduled my appointment two weeks in advance and then, at the last minute, was told I had to come in a different day because no one would be in the office on my appointment date. That’s poor planning on the business’s part—not mine. Customers shouldn’t have to rearrange their lives because of your scheduling mistakes. Marci also hung up on me during our phone conversation, which was incredibly rude. Very disappointing experience. 

michelle magbanua 

on Google

3 weeks ago

This was one of the worst customer service experiences I’ve had. I made my appointment two weeks ahead of time, then received a last-minute text saying I needed to pick up my device that day because the office wouldn’t be open on my scheduled appointment. Not everyone can drop everything because your office changed plans. We have jobs and responsibilities too. When I called to ask about it, Marci hung up on me. Completely unacceptable. I won’t be recommending this business. 

Michelle Wetzel 

on Google

3 weeks ago

I scheduled my appointment two weeks in advance. On the day before my scheduled pickup, I received a text telling me I needed to pick up my device that same day because no one would be in the office on my actual appointment date. This is extremely unprofessional. Many customers have jobs and arrange their schedules weeks in advance based on the appointments your office provides. Changing it at the last minute is inconsiderate and creates unnecessary stress. To make matters worse, while I was trying to explain the situation t... read more

sher aubery 

on Google

a month ago

They yelled at me for trying too understand why I needed a test when i was already diagnosed with caused me to have a panic attack. I have a disability don’t recommend this place. They’re rude.