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Sonterra Apartment Homes
- Apartments
- Austin, TX
About this business
Sonterra is a luxury community nestled in the hill country of North Austin, near the shores of Lake Travis and Volente Beach. Elegantly designed with meticulous attention to detail, Sonterra offers seclusion, scenic wooded views and breathtaking sunsets while giving you access to the best in restaurants, shopping, and recreation. Don't let another sunset pass you by-call today for your personal tour. Sonterra... Luxury Living Energized by Nature.
Location details
8801 N FM 620, Austin, TX, 78726, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
It is clear now that the only (small) justice I will receive from my terrible experience at Sonterra Apartments in Austin, Texas is this review. Everything started off normally and cordially. The staff even helped us with a sunshade for our window free of charge. The problems started with the move-in of an out of control neighbor. He would only started his misbehavior at night and he would do it every night. It took Sonterra and the Basham Properties staff four months to finally evict him but we, having suffered sleep depriv... read more
Business response:
We are sorry that you have had this situation happen. Unfortunately, there are many laws and policies that we must follow to get a trouble resident out of the apartment. We are required to serve violation notices and when those are still ignored we send a notice to the resident to move. If they still do not move out, we must file for eviction. If the proper procedure isn't followed throughout this process, when we try to evict them, the Court will not award in our favor. When we are working to resolve an issue with a trouble... read more
Worst place, Poor Staff specially ( Jennifer and Manager) I was trying to move to a bigger apartment, they make sign transfer application with that a document of moving out, After that they call me back that I wasn't approved and now I need it to move out in 60 days. The only thing they say sorry. for the lack of information and lies.
Business response:
We are very sorry that this happened. Unfortunately when you give your notice, you are giving us permission to advertise that the apartment is for rent. From time to time, the apartment location or the floor plan makes it a very desired apartment and they rent very fast. When that happens we have no choice but to still proceed with the notice. When possible we are able to move new move ins to a different apartment and we will do that whenever possible to allow an existing resident to stay in their apartment if they have the ... read more
Frequently asked questions about Sonterra Apartment Homes
How is Sonterra Apartment Homes rated?
Sonterra Apartment Homes has a 3.6 star rating with 237 reviews.
When is Sonterra Apartment Homes open?
Sonterra Apartment Homes is closed now. It will open tomorrow at 10:00 a.m.
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