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smart72
- Heating & Air Conditioning/HVAC
- San Luis Obispo, CA
About this business
At this time, the greatest contribution we can make is to maintain full services for our customers. As an essential business, our offices remain open 24 hours a day, 7 days a week. We are closely monitoring this ever-changing pandemic, keeping the safety of our customers and employees top of mind, while continuing to serve our community. We’re still here for you. We are a local HVAC company serving all of San Luis Obispo County providing local residents with professional heating, air conditioning, and solar service.
Location details
1140 Kendall Rd Suite C, Ste C, San Luis Obispo, CA, 93401, United States
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Had a technician come out for routine service of HVAC unit we bought from them 4 years ago. Quoted $89 inspection fee. Only issue was AC wasn’t as cold as should be. He spent one hour here & replaced the capacitor for $479. I was preoccupied & didn’t review the invoice until later. No breakdown of parts & labor. Very vague. I’ve called 4 times and left messages for technician manager to call me and explain. No response!!!!! Very shady business practice. Beware of overpricing with this company. Poor, poor, customer service!!!
We first engaged with Smart 72 in August 2022. We have a split AC system that stopped working & they indicated that we had a fried mother board that needed replacing. The technician ordered 2 parts & came back a month later to install the mother board & run a test. It turned out that the technician had installed the mother board incorrectly & it caused the system to arch (smoking & could have caused a fire if my son had not noticed it in time!), Through a continued series of scheduling appointments & canceling due to COVID &... read more
A SMART72 technician came out to my house on 6/13 and claimed my tankless water heater, which he said was from 2005, needed to be replaced. After he left, I looked up the serial number on the manufacturer's site and found out that my unit was actually manufactured in 2020. The replacement unit was going to be significantly less expensive than the price he quoted me; it looked like they were charging about $5,000 for labor to replace the unit. I called to cancel the order within 24 hours. Both the SMART72 representative and t... read more
SMART72 illegally billed my Citibank account for $3500 for services never requested or performed. Upon investigating, CITIBANK reversed the demand and returned the $3500 requested by SMART72. My addressed letters to the SMART72 office address in San Luis Obispo they gave to me were returned by the post office as "not at this address." Four phone calls I made to SMART72 were never returned. SMART72 is unfortunately associated with Costco. Why Costco would recommend SMART72 is beyond my understanding. Their representative who ... read more
Business response:
Customer was provided a restocking fee of 15% of the project total for not cancelling the project within the allowable window. Project total was $3500 and customer owes $525 for the equipment purchased and returned as well as the permit application that was submitted.
I was given a coupon from Home Depot to have my air conditioning looked at to see if it needed servicing. They are contracted with Smart 72. A man came to check out my heating and air conditioning. He said I would probably need a new system since the coolant was low and leaking. He said the R22 coolant is not available and is illegal to use. He said he would like his supervisor to check the system as well and he can give me a quote as to what it would all cost. The two men came to look at my system. They came into my home to... read more
very bad impression on them, they did a job for me to install an air conditioning unit 4 years ago, and they forgot to install the air return, I have changed air filters month by month because I saw that they were always dirty, the system it is pulling air from the street and not from inside my house imagine how many filters I have bought during that time, 3 weeks ago I had problems with the unit and I called them first they gave me a bad diagnosis saying that they needed to be welded for a leak and others Their own installe... read more
Excellent customer service from Jamie in the call center, all the way thru to the sales guy and installers M*** & I*****. Couldn't be happier with our new HVAC system.
Smart 72 is a scam and is misleading. I signed up for the monthly service contract to receive immediate emergency service for my rentals. When I had an issue they stated they will come out within 24 hours, they sold me the monthly service as a 24 hour immediate service to come out. I called them and told them I had a prior contract with a company for 24 hour immediate service and told them so when they signed me up for their service. I told them that mostly service fee is a scam I can get anyone to come out within 24 hours i... read more
I needed a lot of data from an installation that Smart72 did in our San Luis Obispo home. I tried several times through customer service, but couldn’t connect with the right person. I emailed David C, the operations manager thinking that he would connect me to a clerical or accounting team member. Instead, David ran down all of the information I needed and sent it to me digitally within a couple of hours. I very much appreciated his prompt professional assistance. David completely changed my view of the company from one of f... read more
Frequently asked questions about smart72
How is smart72 rated?
smart72 has a 4.4 star rating with 732 reviews.
When is smart72 open?
smart72 is open now. It is open 24/7.
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