Andy W on BBB
2 years ago
07/26/2019, 11:32 AM
Th is company doesn't stand up behind their word and will leave you high and dry.
When we first were sold the services, we were told everything they would do to protect our house and make sure that it was painted properly. I had to complain that our air vents that allow the house to breathe were completely covered in paint, paint was sloshed all throughout the yard and on the sides of the vinyl, wood trim was missing paint and the craftmanship was really poor. We need to have some wood trim replaced, which they did, however they just pieced together odd and end boards to get it done instead of one piece of wood like it should have been. After I complained, I had to coerce them to finally show up just to show him the issues. He took note of it and they fixed the trim, but couldn't have cared less about the paint on the vinyl, which I took care of myself after they were gone.
5 years later, I'm washing the outside of my home and noticed dry rotting occurring on some of the boards. Their website specifically says that their product prevents dry rot, is a moisture barrier and will not allow the wood to crack. All of the above has happened. When I contacted them, at first I am told that they are out of town and won't be able to see my home for a month and to please send pictures. I sent pictures and was immediately brushed off saying that it wasn't their issue. They didn't even come see the property and made the decision without a first hand look. I gave them examples of places all around my home, not just one spot. I even showed them a picture where they didn't move a small 2' x 4' storage shed and just left that part of the trim unpainted. I was then told that I should just use the extra paint they gave me and I could paint it myself. First, they didn't leave me any extra paint. Second, It is a twenty-five year guarantee and now I have to paint the same home myself that I was told I will never have to paint. I have inquired about when I will receive the paint for me to paint my house myself and they have never responded. One of their selling points is that they use a special forced spray nozzle because it is so thick, yet I am supposed to brush it on now?
The customer service is promised, but not delivered. This is by far the worst customer experience demonstrated in my life. It is one thing to make a mistake, but a complete different story to just brush it off and ignore it. To date, they have still never stepped foot on my property to take a look at the condition of the home. I have reached out multiple times with delayed responses and a "not our fault" attitude.
I am shocked that they attempted to come up with no resolution. I started the conversation with them in Mid June and as of the end of July, it isn't resolved.