Slavic401k

Liz 

on Birdeye

a year ago

The worst. Good luck trying to reach them on the phone. Tried multiple times to reach them to discuss my account and I can’t get anyone. I’m switching companies  

Joe Havens J. 

on Birdeye

a year ago

I am trying to update my phone number. The land line on my account is no longer active. I tried to change through my employer but they could not. They tried to change through out payroll / HR company and they could not. I have spent HOURS on the 800 number and it still cannot be changed. I cannot access my account because it sends a PIN to a phone number that is not active. As I type this I have been on hold for 1 hour and 43 minutes with 800 number again with no end in sight. This is EXTREMELY frustrating and unprofe... read more

Lauren K. 

on Birdeye

2 years ago

Wow, if I ever go to an employer that offers Slavic 401k, I will opt to decline this benefit. This is extremely disappointing considering it is meant as an employee perk but the service and lack of follow-through and mishandling of account funds has been the worst experience. No one calls back or actually follows through on the actions. I have had headache after headache with them and would never recommend using Slavic not even to my worst enemy (this is being said for emphasis - I don't have any enemies - or atleast none th... read more

Erin P. 

on Birdeye

2 years ago

THE WORST provider ever. If i can rate them 0 i would. First of all, their verification process is super complicated for you to login to your account. After pin verification through email, they also ask for phone number verification. Normally this would be fine but my phone is NO LONGER active. GUESS what, they take 5 business days to change my phone number, all that time, im locked out of my retirement money. I can't even start on the poor performance vs other provider. Save yourself the trouble, do not use them.  

Laura R. 

on Birdeye

2 years ago

If there was an option for -stars I would select it. I have been trying to reach them for the past week and I haven't been able to get a hold of absolutely no one! they sent me a letter that I had to take my 401k I'm trying to get my money out and now I can't reach anyone!!!  

Karina A. 

on Birdeye

2 years ago

Worst place for 401K, stay away. Customer service is lost, they dont know how to respond, I can never speak to the person in charge of my account. My company closed down, and Ive been trying to close my account, get my money and first request was cancelled without letting me know because there was an extra payroll day that I wasn't even part of. Second request going on day 15 (business days) with no movement at all!!! I am glad I am closing my account with this company; they are the worst.  

Barron K. 

on Birdeye

2 years ago

Terrible! I received confidential mail to my home that was addressed to one of my co-workers. Then I started getting email notifications to my personal email that were addressed to a completely different person. I have been unable to login to my account for the past SIX MONTHS while they try to figure this out. It is absolutely garbage, I don't know if my information has been shared with others and I can't login to confirm my contributions are being made correctly. Do not trust them. 

Bill A. 

on Birdeye

2 years ago

Didn't think it was possible to get such horrible customer support. Trying to roll my 401K to a roll-over account with a different company and this is been painful beyond belief. The "Save you place in line" when calling to see why the distribution has not been completed after 20 days does not work. Prepare to be on hold for HOURS!  

Steven H. 

on Birdeye

2 years ago

When I retired I thought I would be able to get my 401K money. Boy was I wrong. I filed with Slavic about a month ago to get a full amount deposit to my bank. I keep calling but to no avail. I may have to get an attorney involved.