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Slavic401k
- Financial Services
- Boca Raton, FL
About this business
Location details
1075 Broken Sound Pkwy NW #100, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have never had such terrible customer service, it's worse than Spirit Airlines in terms of wait times and people with no ability to answer questions. I am going to see if our firm can switch to Fidelity or someone else
I JUST want to roll over my funds, and I cannot even get in to access my account. The website is poorly built, and it is impossible to change your username and password due to constant errors. I've waited on hold for HOURS, and never been able to speak to a live human being
Terrible service, you spend more time on hold than actually talking to a human. It does not get better after that. The web\app interfaces are garbage, which means you need to call and sit on hold for someone who doesn't care. Avoid at all costs.
How can this be legal???? The lack of customer service is borderline theft of your funds since you can't get anyone to assist in accessing YOUR own money!!!
I am still in the midst of attempting to get thousands of dollars distributed from Slavic, as mentioned in other reviews I have tried NUMEROUS times to get a hold of a human being & have had no luck, waiting on hold for >45 min every time. Supposedly a check was mailed in October, it is now January and my distribution check is MIA with no tracking & despite my efforts no assistance from anyone at the Slavic401k team.
Close to impossible to get in touch to customer service. They do have a call back feature but it will always be at the most inopportune time and then you have to start the process all over again.
Absolutely terrible customer service and user experience.
A minimum of 45 minutes to get through to anyone. Can't email with a specific account question. Call back takes hours. Takes a couple weeks for your withholding to show up in your account. And takes FOREVER for your funds to be distributed.
I wish I could give no stars! This company has No problem taking your money but when you want it back you can’t get ahold of anyone! Your password never works and when you reset it still doesn’t work! When they call back they hang up like they can’t hear you! I would NEVER put money into this shit company again! Horrible customer service! I’m contacting the better business bureau!
Frequently asked questions about Slavic401k
How is Slavic401k rated?
Slavic401k has a 1.8 star rating with 89 reviews.
When is Slavic401k open?
Slavic401k is closed now. It will open on Monday at 8:00 a.m.
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