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Skin1
- Spas
- Chicago, IL
About this business
Skin1 is a Chicago salon and online beauty product store with a focus on skincare, hair care, and makeup. Skin1 provides medical and aesthetic expertise to customers as well as health and beauty products intended to rejuvenate and repair damaged skin and hair. Their online store includes top-shelf beauty brands and equipment, with a focus on hair care, organic products, skincare, and quality cosmetics. For customers wishing to continue their spa treatments at home, Skin1's store has a selection of in-home tools available for... read more
Location details
680 N Lake Shore Dr #101, Chicago, IL, 60611, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No stars. I have actually purchased online from Skin 1 many times over the years. Once or twice there were slight delays in receiving the product due to it's being out of stock. In March of this year, I ordered some product and was immediately charged for it, only to find it was out of stock and expected in some weeks. I waited, checked again, still out of stock and expected in some weeks. Finally I called, and it was still out of stock - they were "taking inventory". I cancelled the order and I found another source for the ... read more
This business is a scam. I ordered a product in February of this year (2019) and after numerous calls inquiring about its delivery and eventually cancelling the product, I requested a refund of my money It is June and I am still waiting. I call and call and get variations on the same response: that they will refund me immediately, that they apologize, etc. I have yet to be reimbursed. They are thieves, plain and simple. They should be shut down. If there is such thing as a Better Business Bureau, this is one business that mu... read more
Do NOT purchase from this company. Below is my latest transaction timeline with them: 3.23.19: Ordered $179 worth of product (3 items) from their website. All items were 'in stock' according to website at time of purchase 3.24.19: My credit card was charged the full $179 3.26.19: I received an email notification stating that all 3 items were on back-order but were expected to be in stock shortly and that my items would be shipped to me within 2-3 weeks 05.05.19: I sent them an email inquiring about the status of my order as ... read more
I had placed order 2/20/19. Skin1 charged my credit account for items but never sent items to me. Phone calls go to voice mail & are never returned. Email to Skin1 not given a response. Want to file complaint; have my credit account refunded full amount taken by Skin1 company. Want to share my terrible online shopping experience with Skin1.
Do NOT BUY anything from this company. Often DO NOT have the product listed as in stock on the website and will charge your credit/debit card anyway. Then WILL NOT issue the refund promised. I have several e-mails and numerous phone conversations stating my refund had been issued. This started back in February, continued with their credit card machine being out of service and is currently ongoing for the past two weeks with the proverbial "the check is in the mail". I never leave reviews or air grievances publicly. The time ... read more
Skin1.com is an extremely unreliable online store. I placed an order and was told 3 days later that everything was out of stock and that it would take 2 to 3 weeks to ship. They did, however, charge me instantly for the products. I asked why their site didn't indicate when items were out of stock and they said that they are working on it so that it will inform users of availability (they told me the same thing when I placed my last order almost a year ago). They said I could cancel my order and be refunded, which I opted to ... read more
I can't give a 0 or I would, my complaint is similar to those below in regards to online ordering. I ordered product in early December 2018 which stated that it was in stock. Towards the end of December I emailed and received a reply that the product was not in stock and that I could receive a refund if I wanted, as far as I could see there is no way to electronically receive a refund. I chose to wait but never received anything so I emailed to please refund around the middle of January and as of this date 2/12/19 I have not... read more
Skin 1 advertised an item that they did not have, then informed me that it was "out of stock" with a delivery delay of 3-4 weeks. They took my money right away. I was not contacted and had to inquire one month later for an update. I was then told that the item was “discontinued” which is misleading. It was only discontinued at their site, I can and have purchased it elsewhere. They then offered reimbursement but said that it would take 7-10 business days to process. When it finally came in, they only reimbursed me for the pr... read more
The company never has items instock but keeps charging the customers! They don't reply emails or pick up calls either! Passed 60 days dispute period with my credit card! never by from them
Frequently asked questions about Skin1
How is Skin1 rated?
Skin1 has a 1.4 star rating with 48 reviews.
When is Skin1 open?
Skin1 is closed now. It will open tomorrow at 10:00 a.m.
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