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Simtek Fence
- Landscape Architects
- Orem, UT
About this business
General Info Stonehenge Fence LLC has been installing fences since spring of 2000 in Utah, eventually adding decking sales and installation. It has since emerged as the premier fencing and decking contractor in Utah, due to the expansion of its services throughout the Wasatch Front and utilizing hard-working, knowledgeable sales staff and subcontracted install crews. We pride ourselves in using the highest quality product material which combines strength, duribility and good looks to make the best fences and decks in the bus... read more
Location details
140 N 1200 W, Orem, UT, 84057, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They don't stand by their product like advertised. Apparently all the issues are because of customer misuse......how convenient! I suppose that the bent steel bar that latches into the concrete is also because of my Superman strong kids and not the strong winds in Highland?? Very disappointed in customer support!!
Business response:
We are very sorry you feel that way. We do our best to make sure each customer is satisfied with our products and service. We do stand by our priducts. We have a limited lifetime warranty on the fence material against defects. And we are one of a very few fence companies who offer a one year warranty on our labor as well. As your fence was installed close to 5 years ago, we have given some options to fix the damaged hardware. Yes, the hardware was damaged due to wind, but only because the gate has been left to swing in the w... read more
I am extremely happy with how my vinyl fence turned out. The installers Tim and Brock were especially helpful and took extra time to make sure things were done in the way I had asked. They went out of their way to make sure I was completely happy with the finished product. My fence looks amazing and I would definitely recommend them!
Business response:
Thank you very much for the kind words and thank you for your business!
The salesman that provided the estimate was personable and promised careful and experienced workmen would do great work. The installation crew, on the other hand, broke two sprinkler pipes, damaged sprinkler heads, encased others in cement, completely removed and discarded others without repair, and hid evidence of the damage. They also trampled my garden, spilled cement around my yard and garden, and left trash behind. Their customer service and scheduling teams were also difficult to get in contact with throughout the proc... read more
Business response:
We are very sorry to hear about your troubles and we apologize that the fence was not completed to your satisfaction. The 'customer preference' you refer to is our over-and-above customer service approach that has made Stonehenge Fence & Deck the best in the business. Between our installers to our shop crew to our office staff, we over-communicate between departments to make sure everyone knows exactly what the customer has ordered and where and how the fence, deck or yard ornament is to be installed and that the customer is... read more
We are very happy with our new fence. We had 3 different companies give us a bid. Justin was very helpful in helping us make our decisions on what kind of fence. He always got back with me in answering my questions. The installers did an excellent job. They were very professional which gave me confidence that they were doing a good job. I would definitely recommend them.
Business response:
Thank you so much! Let us know if we can help with anything else.
We're very pleased with our fence and the durability they promised. Many of our neighbors used them and we'll recommend them now too.
Lance is the Man with the master-plan!! And Ed who install our 6 foot vinyl fence did a great job. Go Stonehenge and get it done right!!!
I worked with Lance Eby at Stonehenge Fence throughout the process of replacing my old fence with a new 6ft privacy vinyl fence. Stonehenge was competitive on price, as a matter of fact, slightly lower than other bids I received. They completed the job on schedule. The vinyl material is high quality (window grade vinyl) and looks great and they cleaned up the job site after they were done. I would recommend them to anyone looking for a new fence.
Frequently asked questions about Simtek Fence
How is Simtek Fence rated?
Simtek Fence has a 3.9 star rating with 29 reviews.
When is Simtek Fence open?
Simtek Fence is open now. It will close at 5:30 p.m.
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