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Signature Heating, Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Albuquerque, NM
About this business
Signature Heating, Cooling & Plumbing is known as a high quality provider of air conditioning & heating services in Albuquerque NM. We focus on providing expert service, repair and replacement of equipment the equipment that keeps our customers comfortable throughout the year. We offer financing, rebates and free estimates on new equipment. We believe in giving great customer service and choice, combined with leading industry knowledge and technology.
Location details
3430 Pan American Fwy NE, Albuquerque, NM, 87107, United States
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Im not sure how the reviews are so high except to say those must have been easy problems to solve. Im 25k less and over a year into hiring signature heating and cooling and I would love to say every time they come to my house I dont feel scammed, but I cant.The most recent job was a full check through my electrical for a house built in the 70s. They have come 4 times and nothing is ever finished or done correctly. Also my home was treated like a trash can wich makes since considering the 20 something year old repair assistan... read more
Avoid this company at all costs. I had them come out to check on my HVAC unit, and the guy said he looked at it and fixed it, and charged me an arm and a leg.Merely a few weeks later, it is acting up again and having issues. I called signature and they said they would have to charge me all over again for him to come out, even though these issues should have been caught the first time around.Why do they think they can justify charging to have someone come out every single time when it's their fault the issues weren't caught t... read more
Business response:
Dear *********** We're truly sorry to hear about your recent experience with our HVAC service. We understand how frustrating it can be when issues resurface after a service call. We genuinely value your feedback and want to assure you that your satisfaction is important to us.While we regret any inconvenience you've faced, we'd like to clarify that our technicians follow industry-standard procedures during their visits. We aim to provide comprehensive solutions during each service call, but unfortunately, HVAC systems can so... read more
******************************* was very efficient, helpful and fixed my water heater in a timely manner. I would recommend Signature Heating, Cooling, Plumbing and Electrical to anyone needing service. They installed my new furnace and A/C s few years ago and the service was excellent.
Business response:
Thank you very much for the praise for ******! We appreciate you taking the time to leave this review. If you every need anything we are just a phone call away!
Friendly, competent, and efficient is how I would describe *********************. His expertise is top notch and his service was excellent. I will recommend Signature Heating, Cooling, Plumbing, and Electrical to all in need. The company was quick to respond and solved the problem within an hour. Thank you so much *********************. ****** and ******
Business response:
Thank you both for the kind words! I will make sure to pass along the praise to ****! If there is ever anything in the future, we can help with please let us know.
DO NOT USE THIS BUSINESS - RUN LIKE YOUR LIFE DEPENDS ON IT! One star is too many for Signature!I have two rental properties. I called to have them go to one, they showed up at the other. They bullied their way into the property they were not supposed to be at, worked on, and broke items they were not supposed to touch, and destroyed my tenants personal property in the process. When I asked, I was told it was my fault they went to the wrong address. Only to speak with another person later who confirmed I had given them the c... read more
Business response:
We are truly sorry for your experience and appreciate your feedback. We understand that we went to the wrong address and caused damage at the home. We have been in contact with the tenant at the property and have made an agreement to take care of the glass to his satisfaction, doing what he asked us to do and felt was fair. We know that a mistake like this can cause confusion, frustration, and unwanted stress and we apologize if that was the case. Please know that we have taken additional steps to help prevent something like... read more
This company came and gave me a quote for a new AC unit. Not only were they more than double other reputable HVAC companies around town, but the man who came out to give me a quote tried to upcharge unneeded electrical changes to my breaker box (since confirmed to be incorrect by two separate licensed electricians). This was followed by a conversation with general manager who scolded me for being misinformed. I will be reporting this company to the state licensing board. Do not trust them.
Business response:
Hello ***, We apologize for your experience with our company and appreciate your bringing this to our attention. We always want to be competitive with our pricing, knowing there will always be times another contractor will have prices below ours. I can't say, without knowing what the other contractors bids were, if we were bidding similar Lennox equipment. But we certainly hope that the work you had done has been performing well and passed inspection by the city so your safe and comfortable in your home. We realize that buyi... read more
Tech did a great job. Hope he is the one to return in the fall.
Business response:
Thank you very much for your praise! We will make sure to let the tech know and see if we can't get him back out there in the fall! let us know if you need anything in the future!
Ralph from signature did the annual maintenance on our heating and cooling system. He was very knowledgeable, professional, and was willing to teach me things about the unit as well. We will continue to use signature to service our HVAC equipment because the quality employees who care about giving excellent customer service.
Frequently asked questions about Signature Heating, Cooling & Plumbing
How is Signature Heating, Cooling & Plumbing rated?
Signature Heating, Cooling & Plumbing has a 4.7 star rating with 2,459 reviews.
When is Signature Heating, Cooling & Plumbing open?
Signature Heating, Cooling & Plumbing is open now. It is open 24/7.
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