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Signature Heating, Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Albuquerque, NM
About this business
Signature Heating, Cooling & Plumbing is known as a high quality provider of air conditioning & heating services in Albuquerque NM. We focus on providing expert service, repair and replacement of equipment the equipment that keeps our customers comfortable throughout the year. We offer financing, rebates and free estimates on new equipment. We believe in giving great customer service and choice, combined with leading industry knowledge and technology.
Location details
3430 Pan American Fwy NE, Albuquerque, NM, 87107, United States
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I am so pleased that **** fixed my Furnace problems. He was awesome!!!! Thank you for helping me ****!!!**** ********
They came out to give an estimate on a small job and charged for the house visit. No problem, they said they wanted to do the job. Then waited 2 weeks for them to provide an estimate and every week for there after for 4 weeks and never got an estimate and they blew me off. Never got to speak to a manager why they didnt want the job or about getting my money back. Ill just use *** in the future.
Extremely over-priced for the scope of work done.I guess they have to pay for all those commercials ********** your homework and shop around folks.
Lots of fees and difficult to get a clear response from their support line. I called and requested an estimate for a sewer line repair for a root intrusion near the dropoff into the main city line, under the street. The woman over the phone explained that they'd send out a plumber to examine the issue, and that they'd be charging a dispatch fee. Not thrilled about the fee, but I agreed expecting an in-depth inspection of the issue along with the estimate. Their plumber arrived the next day, and on describing the issue to the... read more
Business response:
Hi ****,Thank you for bringing this to our attention. Im very sorry to hear about your experience and completely understand your frustration. After reviewing your comments, I looked into our system but couldnt locate a profile under your name or the email address provided, which has made it difficult to verify and ensure your refund was processed correctly.Based on what youve described, it sounds like we failed to clearly communicate the limitations of the work were licensed to perform, and we regret the inconvenience and co... read more
Signature sent out ****** *. to shutdown our heater and get out swamp cooler up and running. ****** *. did a fantastic job, was very helpful in explaining what all he did, and also went out of his way to replace a broken item not directly tied to the job he was doing, and took pictures of our roof to show us some water and other damage that has occurred. Above and beyond services. Was nervous when ******** was bought by Signature, but so far, thing have been great. No decline in service. I recommend Signature and ****** *. w... read more
I called signature heating and plumbing to get a quote on a draft inducer motor installation for my furnace .I was already aware of what part needed to be replaced because my father-in-law is a retired contractor and he inspected the furnace yesterday and advised me that the draft inducer motor needed to be replaced.The fee for Signature plumbing to come out was $77 plus tax, which came out to $82.87 with taxes. I was totally fine with paying the inspection cost, even though I already knew what the issue was. I was hoping th... read more
Business response:
Dear Mr ************ you for taking the time to share your concerns. At Signature Heating, Cooling, and Plumbing, we value transparency and providing upfront pricing to empower our customers to make informed decisions. Id like to address your feedback directly to clarify what happened and explain our process.When our technician visited your home, they conducted a thorough evaluation of your system. While you had identified the draft inducer motor as the issue, its not uncommon for customers to focus on one specific part they... read more
I would like to sincerely thank Jorge Villaruel of Signature for troubleshooting my electrical problem. I called on Thursday December 19th with a problematic dryer connection. Jorge arrived Friday December 20th and fixed the problem. I am thankful and will certainly call with future electrical needs.
***** ***** of Signature Heating and Cooling diagnosed and solved a problem we were having with our water heater. He was very thorough and clear in his communication. I appreciate his competence.
The management of this company has no perception of customer service. After finding a leak in my hot water system and about 300 gallons of water on the floor, I called this company. As the system was about 10 years old, I agreed to replace the water tank, circulation pump, ball valves and associated pipework. I agreed the price to get the problem fixed and accept that decision is on me. However, on completion I asked for an invoice showing the breakdown of costs for parts and also labor so that I could be better informed as ... read more
Business response:
Hello,I'm sorry to hear about your negative experience and the lack of communication from our staff. This is not the type of service I want any of our customers to have. We take pride in being transparent with our pricing because, like any business, we need to maintain profitability. Our pricing structure breaks down as follows: 50% goes toward materials and labor, 35% covers overhead expenses required to run the business, and the remaining 15% represents our target profit margin if everything goes as planned.The costs assoc... read more
Frequently asked questions about Signature Heating, Cooling & Plumbing
How is Signature Heating, Cooling & Plumbing rated?
Signature Heating, Cooling & Plumbing has a 4.7 star rating with 2,464 reviews.
When is Signature Heating, Cooling & Plumbing open?
Signature Heating, Cooling & Plumbing is open now. It is open 24/7.
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