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Signature Heating, Cooling & Plumbing
- Heating & Air Conditioning/HVAC
- Albuquerque, NM
About this business
Signature Heating, Cooling & Plumbing is known as a high quality provider of air conditioning & heating services in Albuquerque NM. We focus on providing expert service, repair and replacement of equipment the equipment that keeps our customers comfortable throughout the year. We offer financing, rebates and free estimates on new equipment. We believe in giving great customer service and choice, combined with leading industry knowledge and technology.
Location details
3430 Pan American Fwy NE, Albuquerque, NM, 87107, United States
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I called signature heating and plumbing to get a quote on a draft inducer motor installation for my furnace .I was already aware of what part needed to be replaced because my father-in-law is a retired contractor and he inspected the furnace yesterday and advised me that the draft inducer motor needed to be replaced.The fee for Signature plumbing to come out was $77 plus tax, which came out to $82.87 with taxes. I was totally fine with paying the inspection cost, even though I already knew what the issue was. I was hoping th... read more
Business response:
Dear Mr ************ you for taking the time to share your concerns. At Signature Heating, Cooling, and Plumbing, we value transparency and providing upfront pricing to empower our customers to make informed decisions. Id like to address your feedback directly to clarify what happened and explain our process.When our technician visited your home, they conducted a thorough evaluation of your system. While you had identified the draft inducer motor as the issue, its not uncommon for customers to focus on one specific part they... read more
I would like to sincerely thank Jorge Villaruel of Signature for troubleshooting my electrical problem. I called on Thursday December 19th with a problematic dryer connection. Jorge arrived Friday December 20th and fixed the problem. I am thankful and will certainly call with future electrical needs.
***** ***** of Signature Heating and Cooling diagnosed and solved a problem we were having with our water heater. He was very thorough and clear in his communication. I appreciate his competence.
The management of this company has no perception of customer service. After finding a leak in my hot water system and about 300 gallons of water on the floor, I called this company. As the system was about 10 years old, I agreed to replace the water tank, circulation pump, ball valves and associated pipework. I agreed the price to get the problem fixed and accept that decision is on me. However, on completion I asked for an invoice showing the breakdown of costs for parts and also labor so that I could be better informed as ... read more
Business response:
Hello,I'm sorry to hear about your negative experience and the lack of communication from our staff. This is not the type of service I want any of our customers to have. We take pride in being transparent with our pricing because, like any business, we need to maintain profitability. Our pricing structure breaks down as follows: 50% goes toward materials and labor, 35% covers overhead expenses required to run the business, and the remaining 15% represents our target profit margin if everything goes as planned.The costs assoc... read more
After trying several other companies, I finally found the perfect fit with Signature, and Adrian G. The product is everything I was looking for, and the customer service is top-notch.
Business response:
Thank you so much for your kind words and for choosing Signature! Were thrilled to hear that you found the perfect fit with us and that ****** *. was able to meet your expectations. Providing top-notch customer service and quality products is always our goal, so it means a lot to know we hit the **** for you. We truly appreciate your business and look forward to continuing to serve you in the future!
A shout out to Richard from Signature Heating and Plumbing. He came to service our heater, A/C, and minisplit unit. He was very fast, friendly, and knowledgeable.
Excellent service. They showed up at the time I was quoted and were very professional. They presented all my options and allowed me to choose which one I was comfortable doing. I ended up getting a new air conditioner and heater. I would recommend to friends and family.
******* from signature did a fantastic job at our home on hvac. He was able to diagnose the problem quickly and gave a solution.
I spent nearly 30k to have them install mini splits in my house. I ordered them on December 26th of last year. The man who sold me the system told me that it would be installed in a matter of a few weeks. Today is March the 11th and they finally showed up to install the system today -and after spending the whole day here the unit in my living room doesnt work.. When I told the head of the crew it wasnt working he tried to take me for a fool and told me that it was just really quiet!. The system was even saying there was an e... read more
Frequently asked questions about Signature Heating, Cooling & Plumbing
How is Signature Heating, Cooling & Plumbing rated?
Signature Heating, Cooling & Plumbing has a 4.7 star rating with 2,100 reviews.
When is Signature Heating, Cooling & Plumbing open?
Signature Heating, Cooling & Plumbing is open now. It is open 24/7.
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