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Shelter Insurance - Karla Hunt
- Insurance
- Lake Charles, LA
About this business
As your Shelter agent, I can help you make sure you get the right coverage at the right price, while providing the quality service you expect. Feel free to give me a call to discuss your insurance options today!
Location details
3028 Ryan St, Lake Charles, LA, 70601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I could give less than one star I would. I hit a mailbox, and its been 5 months trying to get it repaired. Shelter does everything to blame the repair shop, but when it comes down to it, and the truth came out, it was solely Shelter Insurance holding up the process. I live in *********, and my adjuster was in ********. The adjuster had absolutely no knowledge about ********* law and what it specifically requires the insurance company to pay in our state. No one should have to contact an attorney to get their car repaired,... read more
Business response:
I read the comments submitted by *********************************** and contacted claims. I apologize on behalf of Shelter Insurance for the unacceptable claim delays she experienced. Upon receipt of the review, the Claims Manager called ************************ to discuss what occurred. Shelter Insurance is paying the supplemental **** the insured incurred. We appreciate ************************ for taking the time to voice her concerns and allowing us the opportunity to rectify the matter. We appreciate her 30+ years of c... read more
Terrible customer service! The agent yells at you. Wont return calls, and rude when trying to get information.
We've been with Shelter for 10 years. Recently, I had an accident that totalled my car...a driver with no insurance lost control and swerved into oncoming traffic and hit us. I had at least 15 witnesses as well as video of the entire thing from a business's security cameras. It happened on a Wednesday, we got an email from the adjuster ******************* Friday afternoon telling us to send our title. Unfortunately, he did not tell us WHERE to send the title. Of course it was a holiday weekend and we could not get any answer... read more
Business response:
On behalf of Shelter Insurance, I would like to thank **************** for being a long-term customer. Regarding rental coverage, our Automobile Policy Rental Endorsement, ************* coverage ends when we offer a settlement. However, as a courtesy to our customers, we generally extend rental coverage a few days after the offer is made. In this case, Shelter Insurance extended rental coverage for six days after the offer was given to ****************. The extended six days of rental coverage provided coverage until Monday,... read more
I was in car accident an one there costumers hit me an he rear ended me an they wont pay for all my damages that he cause Ive been broke down on the road every other day since the wreck because he bent my wheel from the back end which is the back end where he hit me mt back tired have been bumping every since that day he hit me an they wont pay up for my car Im very angry at this point
Business response:
***************************** is represented by *************************. We have accepted liability for the November 5, 2021 accident in which our insured rear-ended the ******* vehicle. Damage photos and statements were obtained from both drivers, documenting minor rear bumper damage to Ms. ******** vehicle and minor front bumper damage to our insureds vehicle. Note Ms. ******** vehicle had prior damage to the trunk. Both vehicles were driven from the scene. No police report was written. We received an estimate from Ms. *... read more
Shelter insurance road side assistance ***** in *********** ******** I waited 3 hours for **** ******* * * truck to show up he never did finally I kept calling and they sent *********************** service out and they were here in no time . The moral of the story Dont get **** ****** * * as your service agent he will never come.
Business response:
I read the complaint filed by ***********************************. I apologize on behalf of Agero, our roadside vendor for whatever inconveniences ******************** experienced while waiting for a tow. ***** will contact ******************** directly to discuss what occurred. We appreciate ******************** taking the time to voice her concerns. We are always looking for ways to improve our service.
Worst Insurance company ever. After nearly 20 years with them for Home, Autos, and a Motorcycle with no claims, our roof leaked after a wind and rain storm and ruined the kitchen ceiling. Shelter created a loophole and stated that BIRDS pecked the hole in the roof, and so none of the repairs are covered. When the inspector arrived, he immediately mentioned that there is bird damage to the roof. He started out with birds on the brain and I now believe he already had his mind made up not to deny my claim. I have seen birds on ... read more
Business response:
Dear Dispute Resolution Center:I read the complaint from ******************** and contacted claims. I apologize that ******************** feels Shelter did not properly assess the claim. I offer the following information. ******************** reported water damage coming from his kitchen ceiling. Shelter utilized ******* Services to inspect the roof, which determined there was no hail or wind or tree fall damage to the roof. During the inspection Water damage was found in the kitchen which was believed to be cause by birds p... read more
HORRIBLE INSURANCE COMPANY thEY NEVER RETURN PHONES WHEN THEY DROP YOU THEY TELL OTHER COMPANYS YOU LET IT LAPSE **
I had an accident on May 10th 2021.. I was also injured. Im home now and its June 8th 2021. This insurance has still not paid out my claim. I carried full coverage insurance.. I have been given the excuse that the adjuster got sick, then a typo on the VIN number held it up. I myself contacted the lien holder who did not get contacted until today for the first time 6/8/21 i also have medical coverage which is handled by another area of the insurance company. When i took the insurance i took the time to have the agent explain ... read more
Scam artists. They do not care about you or your insured property! Honestly, not sure how they are still in business l. STAY AWAY!
Frequently asked questions about Shelter Insurance - Karla Hunt
How is Shelter Insurance - Karla Hunt rated?
Shelter Insurance - Karla Hunt has a 3.1 star rating with 27 reviews.
When is Shelter Insurance - Karla Hunt open?
Shelter Insurance - Karla Hunt is closed now. It will open tomorrow at 9:00 a.m.
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