Shellpoint Mortgage Servicing

Mike T. 

on Birdeye

4 years ago

Nothing short of a nightmare from day one. They notified me on 11/04/2019 that they acquired my mortgage effective 10/31/2019. They've lost wire transfers from my bank (how do you do that?). Paid my property taxes 3 months late, then billed the late fee's to my escrow account. To add insult to injury, they raised my escrow payment over the late fee's that they incurred by paying late. Paid the wrong amount to my homeowners insurance company. This has all happened since 11/2019. If you need to call them, forget it. You... read more

Chris H. 

on Birdeye

5 years ago

This company uses malfeasance and nefarious business practices to try and liquidate your home. I do not say that lightly. They are a predatory loan servicing company. Steps you should take - 1. Do file a BBB complaint and leave a review. 2. Report them to the Attorney General’s Consumer Protection Division in your state which can be done through a simple online form. 3. Leave public feedback detailing what they have done to you in every venue possible for others to see online. 4. Speak to the Media if possible to shed light ... read more

Jack B. 

on Birdeye

5 years ago

Horrible! Horrible! Horrible! A month after they bought my mortgage they credited one of my payments to someone else's account and then reported my next three payments as delinquent to the credit bureaus. It took over nine months to straighten that out. They were supposed to pay my property taxes in November. Instead they sold my mortgage this past March and didn't tell me until May. I just paid over $300 in penalties because of their incompetence. Thank God they are no longer my mortgage company. 

George T. 

on Birdeye

5 years ago

Shellpoint Mortgage Servicing - BY FAR - is the absolute worst organization that I have ever had to deal with..and not by choice - my loan was sold to them. Customer service agents have "now idea" as to how to help you beyond just reading their script, and reading what's available on their screen. Absolutely no clue or authority to address problems. I have been an excellent pay history customer, and as I am bringing this loan to an end - I "all of a sudden" have accrued interest fees on my account as part of my payoff ba... read more

Martha Bolivar F. 

on Birdeye

5 years ago

I own a vacant lot that I mortgaged through another company. That company sold my loan to Shellpoint about 3 years ago. The first 2 years I had no problem but this January I received a letter stating my property does not have hazard insurance and unless I send them proof of insurance, they will purchase one for me and it can cost over $4000. Furthermore, they had suddenly changed the property address to my home address which is mortgaged with a different mortgage company. I immediately responded to the letter via the fax, em... read more