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Shane's Rib Shack
- Restaurants
- Cleveland, TN
About this business
Shane's Rib Shack in Cleveland, TN is home to the best BBQ and Ribs in town! Bring the whole family into our Cleveland Towne Center today.
Location details
4484 Frontage Rd NW, Cleveland, TN, 37312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love the Big stuffed pork potato! Great staff and great food!
I love Shanes great food and they give so much back to community
Wow talking about good food friendly people highly recommended if you get a chance to eat here
Waited 30 minutes for Burgers that were burnt and a BBQ plate that had a lot of fat in it. Someone did ask at the end of the meal if they could get us anything else but if it's already bad why would I want something else. Ooltewah location is much better quality and service.
Business response:
Hi Ms. Linam, My name is Michael Aseron and I am the owner of the local Shane's in Cleveland. I apologize about your experience at my store. Please give me a call at 423-779-2639 at your earliest convenience. I appreciate feedback and would like to get the specifics of your visit. Thanks Michael
The staff was SUPER sweet the food was great only thing I could say was the tables all were sticky for some reason. Probably caused from the humidity. Would recommend it;)
Staff were rude and not helpful. The food was ok, small portions.
Business response:
Hi Ginger, thank you so much for your feedback. We sincerely apologize for your negative experience. We strive to provide the very best quality in our food and excellent service. My name is Jason, I am the general manager here at the Cleveland shack, and I would love to talk to you more about your experience. That way I can provide the necessary coaching to my employees and insure that it will never happen again. Please contact me at 256-279-3704 if you would like to discuss any further. Thank you so much for your time.
Frequently asked questions about Shane's Rib Shack
How is Shane's Rib Shack rated?
Shane's Rib Shack has a 4.3 star rating with 1,151 reviews.
When is Shane's Rib Shack open?
Shane's Rib Shack is open now. It will close at 6:00 p.m.
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